Rolando Taroja Jr.
Quality Assurance Associate
Manila, Metro Manila
Summary
Dynamic Quality Assurance Associate at Accenture with a proven track record in enhancing product quality and customer satisfaction. Skilled in defect tracking and team collaboration, I streamlined processes, reducing error rates and fostering a culture of continuous improvement. My analytical thinking and effective communication have driven significant quality improvements across departments.
Overview
6
6
years of professional experience
Work History
Quality Assurance Associate
Accenture
02.2025 - Current
- Supported audit preparation through research, analysis and presentation development.
- Helped with customer complaint investigations to improve quality and workflow processes.
- Assessed quality of finished products with careful inspections.
- Assisted with independent internal and external audits.
- Participated in cross-functional meetings to ensure alignment between quality assurance objectives and overall company goals, fostering a collaborative working environment.
- Increased customer satisfaction through diligent monitoring of product performance and addressing concerns promptly.
- Assisted in the creation of quality standard operating procedures, promoting uniformity across all departments and reducing ambiguity in expectations.
- Streamlined quality assurance processes, resulting in improved efficiency and reduced error rates.
- Communicated effectively with costumers to address any discrepancies found during incoming material inspections, fostering strong working relationships and better supply chain management.
- Reported problems and concerns to management.
- Generated quality control reports for returned products to identify and communicate patterns.
- Communicated quality issues with buganizer promptly.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Escalation Team Member
Accenture
06.2022 - 02.2025
- Fostered a culture of accountability and continuous improvement within the escalation team, inspiring high levels of commitment and job satisfaction.
- Strengthened customer trust by ensuring transparency during the escalation process.
- Conducted detailed case reviews to pinpoint areas of improvement in team performance, driving continuous growth and development.
- Assisted in creating comprehensive reports on key metrics related to escalations, informing data-driven business decisions.
Content Moderator
Accenture
09.2019 - 06.2022
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Education
Bachelor of Science - Secondary Education
Universidad De Manila
Manila 04.2001 -
Skills
Data entry
Excellent communication
Multitasking Abilities
Data entry
Problem-solving abilities
Time management
Calibration
Problem-solving
Teamwork and collaboration
Teamwork
Communication proficiency
Collaboration skills
Application audits
Audit reports
Application testing
English proficiency
Risk management
Performance monitoring
Quality assurance
Relationship building
Analytical thinking
Public speaking
Documentation and reporting
Correction action planning
Internal audits
Verbal and written communication
Team collaboration
Decision-making
File management
Team leadership
Quality improvements
Validation protocols
Defect tracking
User acceptance testing
Test planning
Timeline
Quality Assurance Associate
Accenture
02.2025 - Current
Escalation Team Member
Accenture
06.2022 - 02.2025
Content Moderator
Accenture
09.2019 - 06.2022
Bachelor of Science - Secondary Education
Universidad De Manila
04.2001 -