Summary
Overview
Work History
Education
Skills
Timeline
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Rolando Taroja Jr.

Quality Assurance Associate
Manila, Metro Manila

Summary

Dynamic Quality Assurance Associate at Accenture with a proven track record in enhancing product quality and customer satisfaction. Skilled in defect tracking and team collaboration, I streamlined processes, reducing error rates and fostering a culture of continuous improvement. My analytical thinking and effective communication have driven significant quality improvements across departments.

Overview

6
6
years of professional experience

Work History

Quality Assurance Associate

Accenture
02.2025 - Current
  • Supported audit preparation through research, analysis and presentation development.
  • Helped with customer complaint investigations to improve quality and workflow processes.
  • Assessed quality of finished products with careful inspections.
  • Assisted with independent internal and external audits.
  • Participated in cross-functional meetings to ensure alignment between quality assurance objectives and overall company goals, fostering a collaborative working environment.
  • Increased customer satisfaction through diligent monitoring of product performance and addressing concerns promptly.
  • Assisted in the creation of quality standard operating procedures, promoting uniformity across all departments and reducing ambiguity in expectations.
  • Streamlined quality assurance processes, resulting in improved efficiency and reduced error rates.
  • Communicated effectively with costumers to address any discrepancies found during incoming material inspections, fostering strong working relationships and better supply chain management.
  • Reported problems and concerns to management.
  • Generated quality control reports for returned products to identify and communicate patterns.
  • Communicated quality issues with buganizer promptly.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Escalation Team Member

Accenture
06.2022 - 02.2025
  • Fostered a culture of accountability and continuous improvement within the escalation team, inspiring high levels of commitment and job satisfaction.
  • Strengthened customer trust by ensuring transparency during the escalation process.
  • Conducted detailed case reviews to pinpoint areas of improvement in team performance, driving continuous growth and development.
  • Assisted in creating comprehensive reports on key metrics related to escalations, informing data-driven business decisions.

Content Moderator

Accenture
09.2019 - 06.2022
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

Education

Bachelor of Science - Secondary Education

Universidad De Manila
Manila
04.2001 -

Skills

Data entry

Excellent communication

Multitasking Abilities

Data entry

Problem-solving abilities

Time management

Calibration

Problem-solving

Teamwork and collaboration

Teamwork

Communication proficiency

Collaboration skills

Application audits

Audit reports

Application testing

English proficiency

Risk management

Performance monitoring

Quality assurance

Relationship building

Analytical thinking

Public speaking

Documentation and reporting

Correction action planning

Internal audits

Verbal and written communication

Team collaboration

Decision-making

File management

Team leadership

Quality improvements

Validation protocols

Defect tracking

User acceptance testing

Test planning

Timeline

Quality Assurance Associate

Accenture
02.2025 - Current

Escalation Team Member

Accenture
06.2022 - 02.2025

Content Moderator

Accenture
09.2019 - 06.2022

Bachelor of Science - Secondary Education

Universidad De Manila
04.2001 -

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Rolando Taroja Jr.Quality Assurance Associate