ROLANDO SILVANO

Tolosa, Province Of Leyte,LUN

Summary

Dynamic ESL Teacher and Front Office Officer with a proven track record at DIRECT CLIENT and GRAND ROYALE SUITE HOTEL. Excelled in developing innovative ESL curricula and enhancing operational efficiency, demonstrating exceptional technology integration and team collaboration skills. Known for empathy, strategic planning, and significantly improving student conversational abilities and customer service experiences.

Overview

years of professional experience

Work History

ESL Teacher

DIRECT CLIENT

Tolosa, Province Of Leyte, Philippines (Remote)

02.2020 - Current

Educated students in basics of English grammar and conversational speaking.
Developed activities and integrated technology to diversify instruction.
Attended workshops to learn about student motivation and engaging learning activities.
Gave one-on-one attention to each student while maintaining overall focus on entire group.
Developed and taught ESL curriculum to improve students' conversational abilities.
Created and delivered engaging lesson plans to accommodate different learning styles.
Adapted instructional methods according to each student''s distinct learning style, resulting in increased confidence and improved performance on assignments.
Collaborated with colleagues to design interdisciplinary lesson plans that incorporated elements from various subjects into the ESL curriculum.

FRONT OFFICE OFFICER

GRAND ROYALE SUITE HOTEL

TOLOSA LEYTE (Remote)

06.2018 - 10.2024

Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Coordinated operations with other emergency service groups.
Improved department efficiency by streamlining and implementing policies and processes.
Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
Collected, arranged, and input information into database system.
Conducted regular reviews of operations and identified areas for improvement.
Devised and implemented processes and procedures to streamline operations.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Science - INDUSTRIAL EDUCATION

EASTERN VISAYAS STATE UNIVERSITY

Tanauan, Province Of Leyte, Philippines

04-2017

Skills

Empathy and patience
Student assessment
Teaching english
Classroom management
Extensive english grammar knowledge
Language immersion
Technology integration
Work coordination
Report writing
Strategic planning

Innovation and creativity
Report preparation
Cultural awareness
Budgeting and finance
Community relations
Investigation leadership
Information verification
Public speaking
Investigation management
Team collaboration

Timeline