ROLANDO SILVANO
Tolosa, Province Of Leyte,LUN
Summary
Dynamic ESL Teacher and Front Office Officer with a proven track record at DIRECT CLIENT and GRAND ROYALE SUITE HOTEL. Excelled in developing innovative ESL curricula and enhancing operational efficiency, demonstrating exceptional technology integration and team collaboration skills. Known for empathy, strategic planning, and significantly improving student conversational abilities and customer service experiences.
Overview
6
6
years of professional experience
Work History
ESL Teacher
DIRECT CLIENT
02.2020 - Current
- Educated students in basics of English grammar and conversational speaking.
- Developed activities and integrated technology to diversify instruction.
- Attended workshops to learn about student motivation and engaging learning activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Adapted instructional methods according to each student''s distinct learning style, resulting in increased confidence and improved performance on assignments.
- Collaborated with colleagues to design interdisciplinary lesson plans that incorporated elements from various subjects into the ESL curriculum.
FRONT OFFICE OFFICER
GRAND ROYALE SUITE HOTEL
06.2018 - 10.2024
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated operations with other emergency service groups.
- Improved department efficiency by streamlining and implementing policies and processes.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Science - INDUSTRIAL EDUCATION
EASTERN VISAYAS STATE UNIVERSITY
Tanauan, Province Of Leyte, Philippines04-2017
Skills
- Empathy and patience
- Student assessment
- Teaching english
- Classroom management
- Extensive english grammar knowledge
- Language immersion
- Technology integration
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Report preparation
- Cultural awareness
- Budgeting and finance
- Community relations
- Investigation leadership
- Information verification
- Public speaking
- Investigation management
- Team collaboration
Timeline
ESL Teacher
DIRECT CLIENT
02.2020 - Current
FRONT OFFICE OFFICER
GRAND ROYALE SUITE HOTEL
06.2018 - 10.2024
Bachelor of Science - INDUSTRIAL EDUCATION
EASTERN VISAYAS STATE UNIVERSITY
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