Rolando Orin Jr.
F&B Attendant / Bartender
Lipa,Batangas
Summary
Adept in food and beverage preparation and store organization, I enhanced customer satisfaction at Holiday Inn & Suites Batangas Limapark Hotel, an IHG Hotel by ensuring order accuracy and delivering exceptional service. Trained new staff, significantly improving service efficiency. My strong multitasking abilities and customer service excellence have consistently boosted guest loyalty and operational success.
Overview
15
15
years of professional experience
Work History
F&B Attendant
Holiday Inn & Suites Batangas Limapark Hotel
06.2023 - Current
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Collaborated with the kitchen team to ensure timely delivery of food orders, maintaining high-quality standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy periods.
- Enabled seamless event execution by assisting in setup, breakdown, and service during private functions or special occasions.
- Aided in menu development by offering feedback on popular dishes and current trends in the industry.
- Delivered exceptional guest experiences by anticipating needs and attending to special requests.
Crew Member
Fat Burger
04.2015 - 04.2017
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Crew Member
Army Navy
10.2014 - 04.2015
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Waiter
Anfa Royale Hotel
10.2012 - 10.2014
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Bartender
Swiss Garden Resort & Spa
08.2010 - 08.2012
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift..
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Cashier
Yellow Cab Pizza
10.2009 - 06.2010
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Bachelor - Hotel And Restaurant Management
De Lasalle
Lipa, Batangas04.2009
Skills
- Order accuracy
- Food and Beverage preparation
- Dining room organization
- Customer service excellence
Languages
English
Full Professional
Timeline
F&B Attendant
Holiday Inn & Suites Batangas Limapark Hotel
06.2023 - Current
Crew Member
Fat Burger
04.2015 - 04.2017
Crew Member
Army Navy
10.2014 - 04.2015
Waiter
Anfa Royale Hotel
10.2012 - 10.2014
Bartender
Swiss Garden Resort & Spa
08.2010 - 08.2012
Cashier
Yellow Cab Pizza
10.2009 - 06.2010
Bachelor - Hotel And Restaurant Management
De Lasalle
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