ROLANDO FRESNILLO JR.
BILLING ANALYST
Angeles City,Pampanga
Summary
Senior Billing Analyst with experience in freight billing, contract validation, and customer dispute resolution. Reviews complex billing exceptions, coordinates corrective actions with internal teams, and protects invoice accuracy across shipment-related transactions. Supports tighter controls by reconciling account variances and verifying discount application against negotiated terms.
Overview
9
9
years of professional experience
Work History
Billing Analyst
iQor Philippines - FedEx Freight Logistics
05.2019 - 08.2026
- Assisted customers with shipment-related inquiries by reviewing and processing documentation to ensure efficient and accurate handling of requests.
- Reviewed invoices meticulously to confirm billing accuracy and alignment with internal policies and customer agreements.
- Analyzed customer accounts to identify and resolve discrepancies, contributing to timely and precise billing processes.
- Verified pricing contracts and ensured correct application of customer discounts based on negotiated terms; assessed and validated customer disputes.
- Reconciled billing issues by investigating discrepancies, collaborating with internal departments, and executing corrective measures to support accurate invoicing and payment processing.
- Analyzed billing discrepancies to ensure accurate invoicing for logistics services.
- Reviewed and processed customer payments, maintaining financial accuracy and integrity.
Executive Services Specialist I
Cloudstaff Philippines Inc.
06.2017 - 05.2019
- Updated and maintained internal databases with accurate and timely data entries, ensuring consistency across records and systems.
- Evaluated and verified documentation for completeness and compliance with internal policies and procedural standards.
- Managed professional email correspondence via Microsoft Outlook, reviewing and processing attached documents for appropriate action.
- Performed quality assurance checks on completed tasks to ensure accuracy, compliance, and alignment with company expectations.
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed and implemented process improvements that streamlined workflows and reduced redundancies.
Education
BS - Information Technology
STI UNIVERSITY LAS PINAS
Las Pinas, Metro Manila, Philippines 04.2001 -
Skills
Accounts receivable
Contract pricing verification
Payment posting
Invoice reconciliation
Billing dispute resolution
Cross-departmental coordination
Attention to detail & quality assurance
Customer support & inquiry resolution
SAP
Microsoft Office
Load management proficiency
Timeline
Billing Analyst
iQor Philippines - FedEx Freight Logistics
05.2019 - 08.2026
Executive Services Specialist I
Cloudstaff Philippines Inc.
06.2017 - 05.2019
BS - Information Technology
STI UNIVERSITY LAS PINAS
04.2001 -