Rolando Abella
Davao City
Summary
Dynamic Technical Support Specialist with a proven track record at Teleperformance, enhancing customer satisfaction through effective problem-solving and active listening. Recognized for mentoring team members and implementing protocols that improved response times. Skilled in customer service and time management, consistently delivering exceptional support in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Technical Support Specialist
Teleperformance
Davao City
04.2024 - 08.2025
- Provided exceptional customer support via phone, email, and chat to enhance user satisfaction.
- Implemented troubleshooting protocols that improved response times and reduced repetitive inquiries.
- Mentored junior team members on technical procedures and best practices to elevate overall performance.
- Documented support interactions for future reference.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
Customer Service Representative
VXI Global Holdings
Davao City
10.2023 - 04.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while ensuring prompt and accurate service delivery.
- Trained new staff on company policies, customer service protocols, and system navigation.
- Maintained detailed records of customer interactions in CRM systems for future reference.
Machine Operator Supervisor
Obeikan Group of Company
Riyadh
03.2012 - 08.2016
- Oversaw daily machine operations, ensuring safety and efficiency across production lines.
- Trained and mentored new operators on equipment usage and safety protocols.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Monitored production metrics to identify areas for efficiency gains and quality control.
Machine Operator/Assembler
Midtown Printing
Davao City
09.1999 - 02.2012
- Operated machinery to assemble products with precision and attention to detail.
- Followed safety protocols and maintained clean work area to ensure compliance.
- Assisted in quality control checks to verify product specifications were met.
- Collaborated with team members to streamline assembly processes and improve efficiency.
Education
Autocad -
Computer Society of Filipino
RiyadhSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Attention to detail
- Time management
- Account management
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Problem-solving
- Customer assistance
- Active listening
Languages
English
Advanced
C1
Arabic
Upper Intermediate
B2
Timeline
Technical Support Specialist
Teleperformance
04.2024 - 08.2025
Customer Service Representative
VXI Global Holdings
10.2023 - 04.2024
Machine Operator Supervisor
Obeikan Group of Company
03.2012 - 08.2016
Machine Operator/Assembler
Midtown Printing
09.1999 - 02.2012
Autocad -
Computer Society of Filipino