ROLAND TOMAS DALENA
Work Preference
Desired Job Title
Proactive concierge with a strong background in hospitality management, specializing in providing bespoke services that cater to individual guest preferences. Excellent organizational skills and a passion for creating unique experiences make me a valuable asset. Ready to contribute to a team that prioritizes exceptional service and guest satisfaction.
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Work History
A cruise ship concierge provides personalized, high-touch service to VIP, suite, and high-profile passengers. They act as the primary onboard resource for exclusive requests, problem resolution, dining reservation and itinerary management.
- Resolved guest inquiries and special requests with prompt, professional service.
- Communicated guest needs to ship departments to ensure seamless service delivery.
- Addressed concerns and complaints with diplomacy, discretion, and efficiency.
- Coordinated dining, excursion, and onboard reservation changes with accuracy.
- Assisted VIP guests with personalized itinerary planning and cruise arrangements.
Education
Bachelor of Science - BSHRM
Skills
Certification
OTHER INFORMATION
- College level - Lyceum of the Philippine University, BSHRM Year 1999
- Passport # P2591622B Valid until 17 July 2029
- Seaman Book # C1519837 Valid until 18 July 2029
- US Visa Valid 03 April 2034
- Refresher on Basic Training w/ PSSR Valid until 2029/2026
- Security Awareness Training and Seafarers with Designated Security Duties 23 Feb. 2031
- Safety Training for Personnel Providing Direct Service to Passengers in Passengers Spaces 02 March 2031
- Passenger Ship Crowd Management 04 March 2031
- Passenger Ship Crisis Management and Human Behavior 07 March 2031
Personal Information
- Date of Birth: 1977-07-13
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
- Religion: Catholic