Summary
Overview
Work History
Education
Skills
Timeline
Generic
Roland Rosete

Roland Rosete

Cavite City

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

15
15
years of professional experience

Work History

On the Job Training - Credit Collector

OCCCI- Metro Ormoc Community Cooperative
09.2010 - 02.2011
  • Facilitated successful negotiations, leading to mutually beneficial payment arrangements with clients.
  • Strengthened debtor relationships by offering tailored financial solutions based on individual circumstances.
  • Managed a portfolio of assigned accounts effectively, prioritizing high-value cases while balancing workload efficiently.
  • Provided exceptional customer service throughout the collections process, upholding company reputation while protecting financial interests.

Factory Administrator

Tuliela Heat Insulation
07.2012 - 07.2014
  • Boosted overall productivity by overseeing inventory management processes, ensuring timely stock replenishment, and minimizing waste.
  • Conducted regular audits of internal processes as a means of ensuring optimal efficiency within the factory administration.
  • Improved workplace safety through diligent monitoring of compliance with company policies and industry regulations.
  • Facilitated smooth onboarding for new hires with thorough orientation sessions and ongoing support.
  • Implemented a reliable filing system to ensure easy access to critical information when needed.
  • Increased employee satisfaction through proactive management of payroll, benefits, and personnel files.
  • Supported production efforts by promptly addressing equipment maintenance requests and coordinating repairs.

Senior Sales Customer Service Representative

Awok.com
10.2014 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Investigated and resolved customer inquiries and complaints quickly.

Sales Manager

Omniyat.com
02.2018 - 08.2018
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Led a successful sales team by providing motivational coaching
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Conduct Interview and recruitment process.
  • Coordinate with logistic for fast delivery service and update customer orders delivery.

Operations Manager/Business Co-Owner

K2K Collection General Trading LLC
05.2019 - 04.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reduced overhead costs by negotiating favorable deals with suppliers while maintaining stringent quality standards for materials sourced externally.

Operations Manager/Small Business Co-Owner

World of Wholesale General Trading LLC
04.2022 - 04.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reduced overhead costs by negotiating favorable deals with suppliers while maintaining stringent quality standards for materials sourced externally.

Education

Bachelor of Science - Business Administration Major in Marketing Finance

Biliran Province State University
Naval, Province Of Biliran
03-2011

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Planning and implementation
  • Staff training
  • Inventory management
  • Performance monitoring
  • Employee motivation
  • Schedule management

Timeline

Operations Manager/Small Business Co-Owner

World of Wholesale General Trading LLC
04.2022 - 04.2025

Operations Manager/Business Co-Owner

K2K Collection General Trading LLC
05.2019 - 04.2022

Sales Manager

Omniyat.com
02.2018 - 08.2018

Senior Sales Customer Service Representative

Awok.com
10.2014 - 01.2018

Factory Administrator

Tuliela Heat Insulation
07.2012 - 07.2014

On the Job Training - Credit Collector

OCCCI- Metro Ormoc Community Cooperative
09.2010 - 02.2011

Bachelor of Science - Business Administration Major in Marketing Finance

Biliran Province State University

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Roland Rosete