ROLAND PEPINO MUCA
Viking Ocean Cruise Lines
General Trias City,CAV
13
years of professional experience
Organized Technology Professional experienced in managing multiple priorities and enhancing systems to align technical solutions with business objectives. Delivered impactful results by leading projects from inception to completion, contributing to organizational growth through strong problem-solving abilities and effective communication. Committed to fostering team success and advancing organizational goals with dedication.
Work History
Hotel Utility/Custodial
2 Years- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Housekeeping Utility
7 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Displayed passion for learning new skills and knowledge. about learning and committed to continual improvement.
- Adapted to flexible hours, including nights and weekends, to meet business needs. across night, weekend, and holiday shifts.
- Maintained an organized workspace to enhance efficiency. and detail-oriented with a strong work ethic.
Housekeeping Attendant
7 Months- Maintained guest staterooms and public areas to strict sanitation and presentation standards.
- Replenished linens, amenities, and supplies to support seamless cabin readiness.
- Inspected accommodations for cleanliness, damage, and maintenance issues before guest arrival.
- Coordinated with housekeeping and maintenance teams to resolve service requests promptly.
- Followed shipboard safety, hygiene, and infection-control procedures in daily cleaning tasks.
- Assisted guests with courteous service while protecting privacy and onboard comfort.
- Trained new housekeeping staff on cleaning routines, supply handling, and quality expectations.
Environmental Service Attendant
1 Year 4 Months- Maintained guest rooms, corridors, and public areas to casino cleanliness and sanitation standards.
- Operated floor-care equipment to clean carpets, hard surfaces, and high-traffic guest spaces.
- Inspected spaces for maintenance issues and reported concerns to support timely repairs.
- Coordinated daily task priorities with housekeeping teams to ensure consistent room and area readiness.
- Removed waste and recyclables from assigned areas while following safety and sanitation procedures.
Hotel Steward
8 Months- Organized work assignments efficiently to maintain consistent service across multiple cabins and common areas.
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
Hotel Steward
8 Months- Kept building entryway glass clean and polished for professional presentation.
- Ensured a healthy environment for guests by adhering to strict sanitation standards in all cleaning tasks.
- Informed management of potential safety hazards, contributing to a safer environment for both guests and staff members.
- Maintained clear communication with supervisors about completed or outstanding tasks in a timely manner.
- Ensured proper care of hotel property during cleaning processes, minimizing damage or wearandtear.
Room Attendant
1 Year 10 Months- Cleaned guest rooms, bathrooms, and public areas to maintain resort cleanliness standards
- Changed linens, made beds, and replaced towels with consistent attention to detail
- Restocked amenities, toiletries, and housekeeping supplies to support guest readiness
- Inspected rooms for maintenance issues and reported deficiencies promptly
- Responded to guest requests with courteous service and timely room support
- Followed sanitation, safety, and infection-control procedures during daily cleaning tasks
- Coordinated with housekeeping team to prioritize assigned rooms and turnaround schedules
- Maintained carts and supply closets to ensure organized, efficient room-attendant operations
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Room Attendant
7 Months- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
Room Attendant
5 Months- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Bachelor of Science - International Hospitality Management with specialization in Cruise Line Operation in Hotel Services
Governor’s Drive
Skills
Attention to detail
Friendly
positive attitude
Time management
Adaptability
Multitasking
Problem-solving
Flexibility
Computer skills
Calm under pressure
Teamwork and collaboration
Personal Information
- Male
- Age: 33 years old
- Height: 168.64 cm
- Civil Status: Single
Timeline
Hotel Utility/Custodial
Viking Ocean Cruise Lines
10.2024 - CurrentRead More
Housekeeping Utility
Fred Olsen Cruise Line
09.2023 - 04.2024Read More
Housekeeping Attendant
Carnival Cruise Line
08.2022 - 03.2023Read More
Environmental Service Attendant
Star World Hotel Casino
07.2019 - 11.2020Read More
Hotel Steward
Carnival Cruise Line
04.2018 - 12.2018Read More
Hotel Steward
Carnival Cruise Line
06.2017 - 02.2018Read More
Room Attendant
Solair Resort and Casino
04.2015 - 02.2017Read More
Room Attendant
Diamond Hotel Manila
05.2014 - 12.2014Read More
Room Attendant
Eastwood Richmonde Hotel
07.2013 - 12.2013Read More
Lyceum of the Philippines University Cavite Campus
Bachelor of Science from International Hospitality Management with specialization in Cruise Line Operation in Hotel Services
Read More