Roland Malagayo
Sta. Cruz Manila,NCR
Summary
Proven leader in operations management with a track record of driving business growth and enhancing operational efficiency at Shakeys Pizza Asia Ventures, Incorporated and 11 Nevada Management Group Incorporated, Expert in Operations management and adept at fostering high-performing teams. Achieved significant improvements in customer satisfaction and profitability through strategic planning and effective change management. Skilled in business analysis and decision-making, consistently delivering results in challenging environments.
Overview
1
1
Certification
2026
2026
years of professional experience
Work History
General Manager of Operations
11 Nevada Management Group Incorporated
04.2020 - 03.2025
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Increased employee retention rate by creating professional development programs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Operations Manager
Shakeys Pizza Asia Ventures, Inc.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Area Manager of Operations
Shakeys Pizza Asia Ventures Inc.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Enforced compliance with local, state and federal regulations and company standards.
- Traveled to over Number locations per week to manage each store and perform reviews of individual managers and employees.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Restaurant General Manager
Perf Restaurant Incorporated
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Restaurant Manager
International Family Food Inc.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Fostered positive work environment, leading to decrease in staff turnover.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Increased sales during off-peak hours by creating and promoting special offers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant Manager
Golden Arches Development Corporation
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Management Trainee
Golden Arches Development Corporation
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Service Crew Member
Golden Arches Development Corporation
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor Science Marine Engineering - Engineering
Technological Institute of The Philippines
Quezon City Philippines 05.1996
Skills
- Operations management
- Business analysis
- Logistics management
- Decision-making
- Financial management
- Business development
- KPI tracking
- Change management
- Problem-solving
- Project planning and development
Accomplishments
Blitz Sales Exemplary Performance Award 2019
Certification
Franklin Covey The 7 habits of Highly effective People
Languages
English
Beginner (A1)
Timeline
General Manager of Operations
11 Nevada Management Group Incorporated
04.2020 - 03.2025
Franklin Covey The 7 habits of Highly effective People
Bachelor Science Marine Engineering - Engineering
Technological Institute of The Philippines
Operations Manager
Shakeys Pizza Asia Ventures, Inc.
Area Manager of Operations
Shakeys Pizza Asia Ventures Inc.
Restaurant General Manager
Perf Restaurant Incorporated
Restaurant Manager
International Family Food Inc.
Assistant Manager
Golden Arches Development Corporation
Management Trainee
Golden Arches Development Corporation
Service Crew Member
Golden Arches Development Corporation
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