ROLAND B. HERNANDEZ JR.
Taguig City
Summary
To obtain a customer service role in a growth-oriented company where I can use my communication skills and passion for helping people to enhance customer satisfaction and company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Line Cook / Cashier / Team Leader / Shift Manager
SAMGUP SALAMAT
12.2019 - 03.2026
- Supervised service flow and staff coordination as shift manager
- Maintained cleanliness, organization, and company service standards
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guest into repeat customers.
- Planned and communicated daily manufacturing tasks and targets.
- Managed cash handling processes, including till reconciliation deposit preparation, with zero discrepancies.
Kitchen Staff
TRIBOO GRILL
09.2017 - 01.2018
- Responsible for basic food preparations, including washing, peeling, and cutting of fruits and vegetables, cutting of meat, and mixing food ingredients
- Assists cooks in receiving, stacking, and properly storing food in kitchen and cold storage
- Maintains cleanliness of kitchen tools, equipment, and area
- Organizes plates or meal presentation before serving to customer.
Education
Hotel and Restaurant Management
01.2017
TERTIARY EDUCATION
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01.2017
SECONDARY EDUCATION
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01.2011
ELEMENTARY EDUCATION
Skills
- Basic knowledge of food preparation techniques
- Sound knowledge of kitchen safety and sanitation standards
- Solid training on Food and Beverage NCII, Cookery NCII, Barista NCII, Bartending NCII, Bread and Pastry NCII, Housekeeping NCII, Tour Guiding NCII, and Travel NCII
- Complies well with standards and policies applicable
- Team player with good self-management and organizational skills
- Highly motivated, enthusiastic, and flexible with sudden changes
- With a Can-Do Attitude and willingness to accept criticism
Certification
- Given certificate of completion for successfully completing and passing the following trainings:
- 1. Barista NC II (August 23 to September 11, 2017 142 hours)
- 2. Bartending NC II (January 20 to March 8, 2017-286 hours)
- 3. Travel Services NC II (February 18 to March 21, 2017-196 hours)
- 4. Cookery NC II (October 19 to December 9, 2016-315 hours)
- 5. Food and Beverage NC II (August 20 to October 12, 2016-356 hours)
- 6. Housekeeping NC II (August 3 to October 23, 2015-436 hours)
- 7. Bread and Pastry Production NCII (July 23 to August 21, 2015-141 hours)
- 8. Completed the 22 days Restaurant Operations Training Program (September 1-26, 2025)
- 9. Ensuring the Implementation and Compliance of Internal Controls in the Samgyupsalamat BGC Branch (January- July 2025)
Languages
English and Tagalog
Timeline
Line Cook / Cashier / Team Leader / Shift Manager - SAMGUP SALAMAT
12.2019 - 03.2026
Kitchen Staff - TRIBOO GRILL
09.2017 - 01.2018
Doña Basilia S. Quilon Memorial High School - ,
Del Rosario Elementary School - ,
Camarines Sur Institute of Fisheries and Marine Sciences - , Hotel and Restaurant Management