ROJI PELAYO
Quezon City
Summary
Dedicated and customer-focused Remote Support Specialist with over eight years of experience resolving complex technical issues for a global client base. Skilled in troubleshooting hardware, software, and network systems across diverse industries, I excel in delivering timely, effective remote solutions. With a proven ability to adapt to varying technical environments and communicate complex concepts clearly, I have consistently maintained seamless operations for previous employers. I am now eager to bring my expertise to a dynamic team to drive technical excellence and client satisfaction.
Overview
10
10
years of professional experience
Work History
Remote Support SME
Emerson
07.2021 - Current
- Analyzed complex technical issues, providing solutions that enhanced product reliability and performance.
- Provided remote support to end-users experiencing technical difficulties, reducing frustration levels and increasing user satisfaction.
- Enhanced customer satisfaction by providing timely and effective technical support to clients.
Technical Support Analyst
Emerson
04.2018 - 07.2021
Service Desk Analyst
Emerson
06.2017 - 04.2018
Service Desk Analyst
PLDT
05.2016 - 05.2017
Education
Bachelor of Science - Computer Science
Polytechnic University of The Philippines
Sta. Mesa, Manila03-2016
Skills
- Technical troubleshooting skills
- Wide knowledge range about computers and applications
- Efficient and quality on work
- Creative solutions
- Customer focus
- Strong analytical skills
Expertise
- Microsoft Office 365
- Internet Connectivity (LAN/WAN, VPN)
- Hardware and Software (Desktop/Laptop)
- Local Operation System (windows OS)
- ServiceNow
- RSAT (ADAC, ADUC)
- Microsoft Endpoint Configuration Manager
- OnPrem Network Folder Access Management
- Remote Connection tools (RDP, Webex Support Manager, MECM Remote, Citrix)
Timeline
Remote Support SME
Emerson
07.2021 - Current
Technical Support Analyst
Emerson
04.2018 - 07.2021
Service Desk Analyst
Emerson
06.2017 - 04.2018
Service Desk Analyst
PLDT
05.2016 - 05.2017
Bachelor of Science - Computer Science
Polytechnic University of The Philippines