LAIZA RICHARD ERA
Cebu City
Summary
Safety-focused professional seeking any vacant position in seaport operations to utilize expertise in logistics and regulatory compliance to support efficient port operations.
Offering strong communication skills and passion for client satisfaction, ready to thrive in client-focused environment. Delivers ability to quickly learn industry-specific knowledge and apply critical thinking to solve client issues. Ready to use and develop strategic planning and problem-solving skills in [Desired Position] role.
Transitioning from customer-facing environment where skills in relationship management and client success were developed. Proven ability to analyze client needs, create tailored solutions, and build lasting partnerships. Seeking to leverage these transferrable skills in new, dynamic field to drive meaningful impact.
Overview
3
3
years of professional experience
Work History
Client Success
The Wealth Network
01.2021 - 08.2023
- Enhanced client satisfaction by identifying their needs and providing tailored solutions to meet those requirements.
- Successfully maintained a client retention rate of over 95% by delivering proactive and personalized service.
- Built long-term relationships with high-value clients, contributing to a 20% increase in renewals year-on-year.
- Successfully managed scheduling calls and maintaining calendars for the team and clients, ensuring seamless communication and zero missed appointments.
Education
Bachelor of Science - Tourism Management
University of Cebu – Banilad Campus
01.2025
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University of San Carlos - Talamban
01.2019
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Santa Teresita Academy
Aurora, Zamboanga del Sur01.2013
Skills
- Relationship management
- Client education
- Sales support
- Upselling strategies
- Customer service
- Client relations
- Account management
References
- Donna Jean, Setrina, Senior Analyst, 09064464168, Social Security System, Cebu
- Adonis, Enriquez, SB Member, 09505558333, Poblacion, Aurora, Zamboanga del Sur
- Rojennette Alivio, Director of Production, 09496405575, Limelightmedia LLC
Timeline
Client Success
The Wealth Network
01.2021 - 08.2023
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University of San Carlos - Talamban
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Santa Teresita Academy
Bachelor of Science - Tourism Management
University of Cebu – Banilad Campus
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