ROI DANIEL BERNABE
Select Cities
Summary
Experienced with delivering top-notch in-room dining services, ensuring guest satisfaction through timely and accurate order execution. Utilizes strong communication and organizational skills to maintain smooth service operations. Track record of enhancing guest experiences and fostering collaborative team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
In-Room Dining Server
Makati Shangri-La
07.2023 - Current
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
- Provided personalized service to guests, accommodating special requests whenever possible.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
Warehouse Worker
South Sea Development Corp.
08.2021 - 03.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
On-the-Job Trainee
Gerry' Grill
02.2020 - 02.2020
- Learned new materials, processes, and programs quickly.
- Supported departmental tasks to increase understanding of industry processes.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
Associate of Science - Food Service Management
Bulacan State University
Malolos, Province Of Bulacan, Philippines08-2018
Associate of Science - Information Technology
Bulacan State University
San Jose Del Monte, Province Of Bulacan, Philippines06-2015
Skills
- Effective Multitasking
- Professional Phone Communication
- Customer Engagement
- Precision in Order Fulfillment
- Food Safety Compliance
- Understanding of Allergens
- Analytical Problem-Solving
- Positive Professional Demeanor
- Effective Multi-Tasking
- Customer Service Expertise
- Collaborative Teamwork
- Multitasking
- Team player
Certification
• Pernod Ricard PhilipinesKnowledge Session
June 19, 2024
Makati Shanri-La
• Wilmar Tea Training – Shangri-La
September 26, 2023
Makati Shanri-La
• Good Housekeeping
September 18, 2018
Bulacan State University Malolos Campus
• GraceUnder Pressure:Overcoming Depression
November 9, 2018
Bulacan State University Malolos Campus
Languages
English
Upper intermediate (B2)
Timeline
In-Room Dining Server
Makati Shangri-La
07.2023 - Current
Warehouse Worker
South Sea Development Corp.
08.2021 - 03.2023
On-the-Job Trainee
Gerry' Grill
02.2020 - 02.2020
• Pernod Ricard PhilipinesKnowledge Session
June 19, 2024
Makati Shanri-La
• Wilmar Tea Training – Shangri-La
September 26, 2023
Makati Shanri-La
• Good Housekeeping
September 18, 2018
Bulacan State University Malolos Campus
• GraceUnder Pressure:Overcoming Depression
November 9, 2018
Bulacan State University Malolos Campus
Associate of Science - Food Service Management
Bulacan State University
Associate of Science - Information Technology
Bulacan State University
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