Rohito D. Alday Jr.
Pasig City
Summary
Passionate about delivering quality customer service and resolving client concerns efficiently. Committed to building positive relationships and driving customer satisfaction in every interaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Medmetrix
MED-METRIX OTP2 SITE
10.2025 - Current
- Resolved customer inquiries through multiple channels, ensuring timely and effective solutions.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Trained new representatives on product knowledge and customer interaction protocols.
- Maintained accurate records of customer interactions in CRM systems for improved follow-up.
Customer Representative
Ifive (a BPO company)
06.2025 - Current
- Protect the security of medical records to ensure that confidentiality is maintained, in observance of the HIPAA Compliance Policy
- Handles a high volume of continuous telephone calls and gathers needed information promptly. The method of transmission can either be inbound or outbound
Customer Advocate
OPTUM Global Solution
01.2024 - 05.2025
- Assist members and providers with questions about health plan benefits, claims status, eligibility, billing and prior authorizations.
- Research and Resolve issues related to claims, payments or medical services.
Customer Service
Acquire BPO
04.2022 - 01.2024
- Handle inbound calls, chats, or emails regarding electricity bill services, including internet, mobile, landline, and billing.
- Trouble with technical issues such as connectivity problems, modem setup, or slow internet.
- Upsell or cross-sell services when appropriate.
Customer care
Ibex (BPO company)
11.2021 - 03.2022
- Assist customers with online orders, deliveries, returns and exchanges
- Handle billing and payment concerns, including refunds or adjustments
- Coordinate with internal teams for escalated cases or special handling.
Education
High School Graduate -
Lian National High School
01.2014
Skills
- Problem-Solving & Critical Thinking
- Technical & Professional Skills
- Interpersonal & Soft Skills
- Performance-Driven Skills
- Critical thinking
- Active listening
- Customer service
- Conflict resolution
- Call center experience
- Follow-up skills
- Scheduling
Certification
Free leadership course
Timeline
Customer Service Representative
Medmetrix
10.2025 - Current
Customer Representative
Ifive (a BPO company)
06.2025 - Current
Customer Advocate
OPTUM Global Solution
01.2024 - 05.2025
Customer Service
Acquire BPO
04.2022 - 01.2024
Customer care
Ibex (BPO company)
11.2021 - 03.2022
High School Graduate -
Lian National High School