Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rogin Mae C. Adriano

Rogin Mae C. Adriano

Quezon City

Summary

Banking professional with 7 years of experience in customer service, new accounts, and tellering. Experienced in handling transactions, resolving client concerns, and supporting relationship management through strong client engagement and product recommendations. Detail-oriented, reliable, and committed to delivering excellent service in branch or remote roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Relationship Associate

Metropolitan Bank and Trust Company
Quezon City, Metro Manila, Philippines
04.2025 - 11.2025

Processed corporate loans from initial evaluation to booking.

Maintained strong relationships with clients by providing updates on loan status and addressing inquiries promptly.

Processed corporate loans from initial evaluation to booking.

Coordinated with Credit, Risk, and Operations teams to ensure timely loan processing and compliance with bank policies.

Customer Service Representative - New Accounts

Metropolitan Bank and Trust Company
11.2022 - 2025
  • Assisted customer with opening, closing, and maintenance of accounts and provided information about products and services
  • Resolved customer inquiries promptly, ensuring satisfaction and retention.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Customer Service Representative - Teller

Metropolitan Bank and Trust Company
01.2018 - 01.2022
  • Handled Cash and Check transactions accurately and efficiently. Processed Loan Payments, Withdrawals and other Monetary transactions.
  • Processed transactions efficiently, maintaining high levels of customer satisfaction.

Education

Business Administration Major in Financial Management

New Era University
04-2018

Skills

  • CASH HANDLING AND FINANCIAL TRANSACTION
  • CUSTOMER SERVICE
  • DETAIL- ORIENTED
  • COMMUNICATION SKILLS
  • RECORD KEEPING AND DOCUMENTATION

Certification

CERTIFIED UITF SALES PERSON

Timeline

Relationship Associate

Metropolitan Bank and Trust Company
04.2025 - 11.2025

Customer Service Representative - New Accounts

Metropolitan Bank and Trust Company
11.2022 - 2025

Customer Service Representative - Teller

Metropolitan Bank and Trust Company
01.2018 - 01.2022

Business Administration Major in Financial Management

New Era University
Rogin Mae C. Adriano