Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Roginel Villadore

Roginel Villadore

Nagpayong Pinagbuhatan Pasig

Summary

Proven Customer Service Representative with a track record of resolving high-stress situations and increasing customer loyalty at 24/7.ai. Skilled in active listening and data entry, adept at transforming customer complaints into satisfactory resolutions, enhancing company reputation. Demonstrates critical thinking and a professional demeanor under pressure.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Startek
08.2024 - 01.2025

Customer Service Representative

24/7.ai
10.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Science In Business Administration - Marketing Management

Isabela State University
San Fabian Echague Isabela

Nagpayong High School
Nagpayong Pinagbuhatan Pasig

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Startek
08.2024 - 01.2025

Customer Service Representative

24/7.ai
10.2023 - 08.2024

Bachelor Of Science In Business Administration - Marketing Management

Isabela State University

Nagpayong High School
Roginel Villadore