ROGIEN S. BARNES
Store Manager
Taguig
Overview
10
10
years of professional experience
Work History
Store Manager
Highpoint Service Network Philippines Inc.
12.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Demopower Inc.
11.2022 - Current
- Company Overview: dispatch in MSC Huawei Service Center
- Dispatch in MSC Huawei Service Center
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Experience Consultant
Demopower Inc.
06.2020 - 11.2022
- Company Overview: dispatch in MSC Huawei Service Center
- Dispatch in MSC Huawei Service Center
- Advised senior leadership on talent management strategies aimed at attracting top talent while also retaining valuable employees already employed by the company.
- Generated new business leads through networking events, industry conferences, or referrals from satisfied clients.
- Conducted routine outreach to support understanding of policies and procedures.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Transformed underperforming departments by implementing targeted interventions designed specifically for each unique situation.
Assistant Retail Supervisor
Super Miler Sales Corporation
11.2017 - 11.2018
- Collaborated with store management to develop and implement promotional campaigns that drove foot traffic and revenue growth.
- Streamlined inventory management processes by implementing efficient organization systems and conducting regular stock audits.
- Ensured compliance with company policies, safety regulations, and local laws by consistently enforcing operational procedures among staff members.
- Implemented cross-training programs within the team for increased flexibility in scheduling coverage during high-traffic periods.
- Hired, trained and scheduled retail staff, prioritizing tasks for completion before anticipated deadlines.
Accounting Customer Service Representative
Philippine Transmarine Carriers, Inc.
10.2015 - 05.2017
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Accounting Customer Service Representative
First Corinthians Multi-Purpose Cooperative
09.2014 - 10.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Hotel And Restaurant Management
Centro Escolar University
Makati City, Metro Manila, Philippines 04.2001 -
Skills
Customer service management
Employee training
Team development
Timeline
Store Manager
Highpoint Service Network Philippines Inc.
12.2023 - Current
Store Manager
Demopower Inc.
11.2022 - Current
Experience Consultant
Demopower Inc.
06.2020 - 11.2022
Assistant Retail Supervisor
Super Miler Sales Corporation
11.2017 - 11.2018
Accounting Customer Service Representative
Philippine Transmarine Carriers, Inc.
10.2015 - 05.2017
Accounting Customer Service Representative
First Corinthians Multi-Purpose Cooperative
09.2014 - 10.2015
Bachelor of Science - Hotel And Restaurant Management
Centro Escolar University
04.2001 -
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