Roger Bagalanon
Las Piñas City
Summary
Efficient customer service professional with 4+ years of experience in a call center and hospitality and food services. Adept at handling calls, messages, and emails on a daily basis while consistently resolving customer issues smoothly and quickly. Pursuing opportunity that allows me to grow professionally, while utilizing my versatile skills to help your company’s mission and exceed team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ibex Global Solutions
01.2022 - Current
- Assisted customers with exceptional quality and care.
- Investigated earnings discrepancies for drivers.
- Enhanced security measures to protect both drivers and riders from fraudulent activities.
Fraud Analyst
Concentrix ANE
06.2021 - 12.2021
- Provided exceptional assistance to customers, prioritizing quality and care.
- Conducted an analysis of fraudulent charges on customers' credit cards.
- Safeguarded customers' information against potential fraud and other threats.
Service Crew
Jollibee Rizal
01.2017 - 01.2018
- Served customers with passion and correct manner
Education
Contact Center Servicing NCII -
Philippine Call Center Institute
Dipolog01.2021
Bachelor of Secondary Education - Major in English
Jose Rizal Memorial State University
Dipolog01.2020
Skills
- Good Communication Skills
- Good Computer Skills
- Can work under pressure
- Good Interpersonal Skills
Languages
Bisaya
Filipino
English
Personal Information
- Date of Birth: 07/18/98
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Height: 158 cm
- Weight: 65 kg
References
References are available upon request.
Timeline
Customer Service Representative
Ibex Global Solutions
01.2022 - Current
Fraud Analyst
Concentrix ANE
06.2021 - 12.2021
Service Crew
Jollibee Rizal
01.2017 - 01.2018
Contact Center Servicing NCII -
Philippine Call Center Institute
Bachelor of Secondary Education - Major in English
Jose Rizal Memorial State University
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