ROGER AGUIRRE
Baguio City
Summary
Dynamic professional with a proven track record at MK Media Ventures, excelling in social media graphic creation and customer engagement. Adept at fostering client relationships and enhancing brand visibility through innovative strategies. Skilled in data entry and effective communication, consistently delivering exceptional service and driving audience interaction.
Overview
26
26
years of professional experience
Work History
Influxer Agent
Influxer Agent
Dallas
08.2024 - 04.2026
- Developed and published tailored graphic designs on Instagram, X, and Facebook, enhancing audience engagement and interaction.
- Managed client relationships, ensuring satisfaction through prompt communication and effective issue resolution.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained database systems to track and analyze operational data, supporting informed decision-making.
Shift Verification Specialist|Facility Customer Service|Billing Specialist
Clipboard Health
01.2022 - 04.2024
- Verified clock hours for healthcare professionals, ensuring accurate payroll processing.
- Shift adjustment for healthcare professionals.
- Adjustment of shifts based on the facility’s preference before pre invoice.
- Performed data entry to maintain current and organized databases for efficient access.
- Performed light bookkeeping activities for tracking expenses and income.
- Executed tasks to streamline workflow and support team operations.
Live Chat Operator for an Ecommerce Business US
Virtualists (Upwork Agency)
02.2020 - 10.2021
- Provide knowledgeable answers to customer via live chat inquiries regarding products and brand.
- Guided clients through online ordering process.
- Addressed customer inquiries related to after-sales service.
- Followed up on all customer requests to uphold brand's commitment to exceptional customer service.
- Maintained and updated client correspondence to ensure ongoing engagement.
- Processed orders in back office and coordinated with logistics for timely fulfillment.
- Other AdHoc Tasks.
Customer Service Agent (Ecommerce)
MK Media Ventures
South Carolina
03.2015 - 02.2020
- Provide knowledgeable answers to customer via e-mail inquiries regarding products and brand.
- Facilitated seamless online order placements for clients.
- Deal with orders in the back office and liaise with logistics.
- Assist customers with after-sales service issues.
- Maintain and update regular client correspondence.
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
- Requests permission for videos to be posted.
- Contact influencers to create product reviews.
- Entered product details into Shopify platform.
- Completed various administrative tasks as assigned.
Skip tracer | Collection Specialists
Cash Flow Outsourcing Services
Ortigas
10.2010 - 02.2015
- The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Managed strategies to reduce delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
Team Leader
National Statistics Office
11.2010 - 10.2010
- Check reports of enumerators.
- Update Location for enumerators.
Kitchen Crew
Carlos Pizza
02.2000 - 07.2009
- Prepared pizzas and menu items following standardized recipes and quality standards.
- Prepared food to meet customer orders promptly.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Cleaned food preparation area to maintain hygiene standards.
- Assisted in inventory management and restocked supplies as needed.
Education
Hotel and restaurant services -
Baguio City School of arts and trades
Baguio City01-2006
Computer Programmer -
Datamex Computer School
Baguio City01-2004
Secondary level -
Pines City National High School
Baguio City, Philippines01-2002
Skills
- Social media posting
- Social Media Graphic Creation
- Social media administration
- Cold calling
- Call handling
- Data Entry
- Skip tracing
- Inventory management
- Food preparation
- Email and chat communication
Languages
- English
- Tagalog
- Ilocano
Summary Of Skills And Career Highlights
- Customer Service Agent, More than 8 years working from home as a customer service agent in an Ecommerce company.
- Collection Specialist, More than 4 years of experience of being in a call center set-up as a collections specialist.
- Data Entry Specialist, More than 8 years of experience in transferring paper formats into computer files or database systems.
Personal Information
- Age: 39
- Height: 5'4
- Weight: 160 lbs
- Date of Birth: 09/06/85
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Influxer Agent
Influxer Agent
08.2024 - 04.2026
Shift Verification Specialist|Facility Customer Service|Billing Specialist
Clipboard Health
01.2022 - 04.2024
Live Chat Operator for an Ecommerce Business US
Virtualists (Upwork Agency)
02.2020 - 10.2021
Customer Service Agent (Ecommerce)
MK Media Ventures
03.2015 - 02.2020
Team Leader
National Statistics Office
11.2010 - 10.2010
Skip tracer | Collection Specialists
Cash Flow Outsourcing Services
10.2010 - 02.2015
Kitchen Crew
Carlos Pizza
02.2000 - 07.2009
Hotel and restaurant services -
Baguio City School of arts and trades
Computer Programmer -
Datamex Computer School
Secondary level -
Pines City National High School