Summary
Overview
Work History
Education
Skills
Interests
Timeline
AdministrativeAssistant
ROGELIO P. CRUZ

ROGELIO P. CRUZ

Marikina City

Summary

Self-motivated team member seeking work as Quality Assurance where I can use my expertise as Customer Service Representative to fulfill the clients demands and surpass their expectations. Highly skilled in communications, collaboration and technical documentation.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience
2
2
Languages

Work History

customer see

Sagility
10.2024 - 01.2026
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Customer service representative

Techmahindra
06.2022 - 12.2024
  • Billing Account
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer service representative

Telus international
12.2023 - 08.2024
  • Healthcare, Amazon and Europcar Account
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Science - Entrepreneurship

Rizal Technological University
Pasig, Metro Manila, Philippines
01.2022

High School Diploma -

Arellino University
Pasig, Metro Manila, Philippines
06.2018

No Degree - High School Administration

Nagpayong High School
Pasig, Metro Manila, Philippines
01.2015

Skills

Customer Service

Communications

Adaptability

Microsoft office

Problem-solving

Time management

Flexible and adaptable

MS office

Multitasking

Microsoft Word

Multitasking Abilities

Calm under pressure

Interests

Basketball, Online Games, Travelling, Gym

Timeline

customer see

Sagility
10.2024 - 01.2026

Customer service representative

Telus international
12.2023 - 08.2024

Customer service representative

Techmahindra
06.2022 - 12.2024

Bachelor of Science - Entrepreneurship

Rizal Technological University

High School Diploma -

Arellino University

No Degree - High School Administration

Nagpayong High School

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ROGELIO P. CRUZ