Summary
Overview
Work History
Education
Skills
Timeline
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Rogelio Mahusay

Rogelio Mahusay

Claims Specialist
Cainta, Province Of Rizal

Summary

Detail-oriented and reliable professional with strong communication skills and a focus on providing high-quality customer support. Comfortable working in fast-paced environments that require multitasking across phone and email. Known for maintaining a calm and professional demeanor when assisting customers, with a consistent approach to problem-solving, accuracy, and service. Quick to learn new systems and committed to contributing to a positive customer experience.

Overview

5
5
years of professional experience

Work History

Claims Specialist

WNS Global Services
11.2024 - Current
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
  • Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.

Travel Advisor

Booking.Com Call Center
03.2024 - 08.2024
  • Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
  • Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.

Healthcare Analyst

Ubiquity Global Services
11.2020 - 11.2021
  • Improved patient care quality by analyzing healthcare data and identifying trends.
  • Enhanced patient satisfaction rates through conducting thorough research on patient experiences and recommending improvements to hospital processes.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.

Education

No Degree - Family Relations

BYU Pathway Worldwide
Remote
04.2001 -

High School Diploma -

Handumanan National High School
Bacolod City, Province Of Negros Occidental, Philippines
04.2001 -

Skills

  • High-Level English Communication – Clear speaking voice, confident tone, and strong written grammar
  • Customer Service Expertise – Ability to handle inquiries, complaints, and emotional customers with empathy and professionalism
  • Upselling & Reservation Management – Proven ability to offer upgrades and optimize client bookings
  • Multitasking & Remote Workflow – Skilled in navigating between systems (email, calls) efficiently in a remote environment
  • Conflict Resolution – Able to de-escalate upset customers and turn difficult interactions into positive outcomes
  • Fast Learner & Adaptable – Quick to absorb new tools, travel protocols, and customer support techniques

Timeline

Claims Specialist

WNS Global Services
11.2024 - Current

Travel Advisor

Booking.Com Call Center
03.2024 - 08.2024

Healthcare Analyst

Ubiquity Global Services
11.2020 - 11.2021

No Degree - Family Relations

BYU Pathway Worldwide
04.2001 -

High School Diploma -

Handumanan National High School
04.2001 -

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Rogelio MahusayClaims Specialist