Rofilchris Bondoc-Paz
Lapu-Lapu City
Summary
Skilled in identifying and resolving issues within collaborative team environment, seeking to transition into new field. Developed strong analytical and problem-solving skills through work in demanding quality assurance settings. Focused on leveraging these skills to drive improvements and efficiencies in new role.
Consistently been a top performer on the team since my regularization, leading to my promotion to Quality Assurance Analyst. I was honored with the "Canopus Award" award under the Quality Assurance category for the Stars of Policy Administrative Services. Additionally, I am a graduate of the ASPIRE Leadership Program, which has further honed my leadership and strategic skills. I have proposed several special projects, all of which were approved by business heads and are now awaiting implementation. My commitment to excellence, continuous improvement, and innovative contributions have played a key role in driving team success and business growth.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
Manulife Business Processing Services
12.2022 - Current
- Officer responsible in the absence of the Operations Manager.
- Trained newly hired associates on all work tasks and responsibilities.
- Manages all email inquiries and urgent requests from both external and internal customers.
- Ensures that the processes done meet the organization’s quality assurance
- Managing processing for the team in the event of a high volume surge.
- Facilitating quality calibrations and monthly reports to higher management
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.
- Streamlined communication between QA and development teams, expediting bug fixes and feature enhancements.
Senior Business Process Associate
Manulife Business Processing Services
08.2018 - 09.2022
- Trained newly hired associates on all job responsibilities and tasks
- Processing the week's due items
- Manages all email inquiries and urgent requests from both external and internal customers.
- Cross-trained in JH Life Compensation and JH Workflow to assist with their queues.
- Streamlined business processes by identifying inefficiencies and implementing process improvements.
- Managed relationships with external partners such as vendors or consultants, ensuring timely delivery of high-quality products or services at competitive prices.
- Increased team productivity with effective communication, collaboration, and delegation of tasks.
Accounting Staff
Commonwealth Foods, Incorporated
08.2017 - 06.2018
- Keep track of bookkeeping records and report it to the management team
- Encoding of Salesman’s receipts for the week via Excel (VST application)
- Encoding of Delivery Order and Return Slip (DORS)
- Balancing of Stocks per salesman’s panel and warehouse
- Computing for the EWT (Expanded Withholding Tax) of every expense
- Counting the salesman’s panel every week and once a month for the warehouse
- Creating vouchers and check payments for the expenses
- Assigned to liquidate the Cebu, Bohol and Cebu Province Salesman
Accounting Staff (Accounts Payable Intern)
Blue Ocean Holdings, Inc.
11.2016 - 03.2017
- Encoding of Invoices of all Suppliers
- Verifying if bookkeeping entries encoded are correct
- Releasing of Checks to suppliers
- Verifying if receipts has the same quantity towards the Purchase Order
- Received Transmittal reports with their respective invoices from different branch
- Issues Accounts Payable Voucher to suppliers
Education
Bachelor of Science - Accounting Technology
University of San Carlos
01.2017
Secondary Education - undefined
Colegio de la Inmaculada Concepcion - Mandaue
01.2013
Skills
- Strong communication, interpersonal, and problem solving skills
- Collaborating effectively with others to achieve common goals
- Possess very good knowledge on Microsoft Office Programs
- Efficiently managing time to complete tasks within deadlines
- Providing assistance and addressing inquiries or concerns from customers
- Ensuring accuracy and thoroughness in work
- Handling multiple tasks or projects simultaneously
- Work effectively with others in a team to complete workplace activity
- Proficient in working under pressure and maintaining a high level of performance
- Highly attentive to small details, ensuring accuracy and precision in all tasks to maintain quality and consistency
Language
English, Tagalog and Cebuano
References
Available upon request.
Timeline
Quality Assurance Analyst
Manulife Business Processing Services
12.2022 - Current
Senior Business Process Associate
Manulife Business Processing Services
08.2018 - 09.2022
Accounting Staff
Commonwealth Foods, Incorporated
08.2017 - 06.2018
Accounting Staff (Accounts Payable Intern)
Blue Ocean Holdings, Inc.
11.2016 - 03.2017
Secondary Education - undefined
Colegio de la Inmaculada Concepcion - Mandaue
Bachelor of Science - Accounting Technology
University of San Carlos
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