ROELYN AUSAN
Puerto Princesa City
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior Web Developer
Zencryx
05.2021 - 02.2023
- Worked as a productive and positive team member to design, code, test, report, and debug operations
- Successfully identified, diagnosed, and fixed website problems, including broken links, typographical errors, and formatting issues
- Helped achieve a consistent look and visual theme across the entire website by promoting uniform fonts, formatting, images, and layout
- Worked to assess competing websites regarding content, look, and feel
- Evaluated and became knowledgeable in new standards, technologies, and trends in website development.
Customer Service Representative
Sitel Philippines
09.2019 - 04.2021
- Processed refunds, exchanges, and service requests for customers
- Followed scripts and processes to uphold brand standards
- Stayed current on policies, procedures, and standards to offer optimal support
- Provided information on after-sales services for comprehensive support
- Handled high-volume telephone calls to address and resolve customer queries.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Admin Assistant
Park Tutoring/Call Center Near Me
03.2023 - 04.2024
- Assisted administrative staff with filing, typing, and other clerical duties
- Greeted customers and handled inquiries in a professional manner
- Answered and directed incoming phone calls
- Scheduled appointments for staff members
- Organized and maintained filing systems
- Researched and analyzed best practices in curriculum design and instruction to ensure quality learning experiences
- Developed and maintained assessment tools to measure students' progress and evaluate effectiveness of curricula
- Wrote and edited lesson plans and instructional materials to support a variety of educational objectives
- Developed and implemented effective curricula for a variety of courses designed to meet the needs of students at all levels of experience
- Developed and implemented strategies to drive sales, increase customer base, and maximize profits
- Effectively communicated with customers, vendors, and other external stakeholders to analyze and meet customer needs
- Developed and implemented policies and procedures to improve customer service and ensure compliance
- Analyzed sales data to identify trends and develop solutions to maximize sales.
Education
Bachelor of Science - Petroleum Engineering
Palawan State University
Puerto Princesa City, PalawanSkills
- Communication Skills
- Time Management
- Organizational Skills
- Attention To Details
- Problem Solving Skills
- Social Media Marketing
- Adaptability and Flexibility
- Content Management Systems
- Navigation understanding
- Front-End Development
- API Integration
- Technical Proficiency
Websites
Certification
- Level Universal Agent Certificate of Completion
- Level Product Specific Training - Las Vegas Certificate of Completion
- Level Product Specific Training Atlantic City Certificate of Completion
Languages
English
Filipino
Courses
- Took an advanced HTML5 and CSS3 course
- Advanced JavaScript and DOM Manipulation
- Application Programming Interfaces
- Node.js
- Bootstrap5
Timeline
Admin Assistant
Park Tutoring/Call Center Near Me
03.2023 - 04.2024
Junior Web Developer
Zencryx
05.2021 - 02.2023
Customer Service Representative
Sitel Philippines
09.2019 - 04.2021
Bachelor of Science - Petroleum Engineering
Palawan State University
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