ROELINDA ORIOLA
General Trias, Province Of Cavite
Summary
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
13
13
years of professional experience
Work History
Customer Service Representative IV
TELUS DIGITAL PHILIPPINES
MCWEST BLVD, TAGUIG, 1634 METRO MANILA
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving patients concern.
- Resolved patient's complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to patients requests like rescheduling, canceling, scheduling appointments and answered general inquiries.
- Developed rapport with customers through active listening skills, leading to higher scheduled rates and positive feedback from patients.
Subject Matter Expert
Concentrix (GOOGLE ACCOUNT)
Uptown Place Tower 1 Bonifacio Global City Taguig
05.2016 - 03.2020
- Mentored team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Boosted team morale and productivity through effective leadership and clear communication.
Technical Support Representative
West Contact Solutions
Chino Roces Makati City
09.2014 - 05.2016
- Provided remote assistance to customers experiencing technical or internet connection difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for internet connections issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Technical Support Representative
Transcom Worldwide Phils
EDSA Ortigas Quezon City
09.2011 - 09.2014
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided exceptional technical support, leading to commendation from customers.
Education
Bachelor of Science - Computer Engineering
AMA Computer College
One San Miguel Pasig CityAssociate of Science - Nursing Aide
AMEC-BCCM Legazpi
Legazpi, Province Of Albay, Philippines06.1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
Timeline
Customer Service Representative IV
TELUS DIGITAL PHILIPPINES
05.2022 - Current
Subject Matter Expert
Concentrix (GOOGLE ACCOUNT)
05.2016 - 03.2020
Technical Support Representative
West Contact Solutions
09.2014 - 05.2016
Technical Support Representative
Transcom Worldwide Phils
09.2011 - 09.2014
Bachelor of Science - Computer Engineering
AMA Computer College
Associate of Science - Nursing Aide
AMEC-BCCM Legazpi