ROEL PUGASA
Las Piñas
Summary
To be able to procure and receive any requirements for aircraft parts for maintenance necessity. To procure all essential items in need for the maintenance tasks.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
7
7
years of professional experience
1
1
Language
Work History
Account Manager
Banner Aircraft International
06.2023 - 06.2025
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Aircraft Material Purchaser
Philippine Airlines
03.2020 - 06.2023
- Knowledge of aircraft's internal and external parts/structures.
- Handles all procurement requests on all Aircraft parts/ handles shipping until the item is received.
- Also operates Aircraft on ground desk.
- Negotiated with suppliers, vendors and other representatives.
- Maintained complete documentation and records of all purchasing activities.
Travel Advisor
Teleperformance
05.2021 - 12.2021
- Handles all customers' flight bookings, reservations, and other requests.
- Constantly coordinating with Airline companies for smooth customer's experience.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
Customer Support Representative
Alorica Philippines
07.2018 - 03.2020
Education
No Degree - Shielded Metal Arc Welding
TESDA
Las Pinas, Metro Manila 04.2001 -
Bachelor of Science - Aircraft Maintenance
Philippine State College of Aeronautics
Pasay City 04.2001 -
Skills
References
Eustacio, Velasquez, 09177522481, Aviation Partnership Philippines
Timeline
Account Manager
Banner Aircraft International
06.2023 - 06.2025
Travel Advisor
Teleperformance
05.2021 - 12.2021
Aircraft Material Purchaser
Philippine Airlines
03.2020 - 06.2023
Customer Support Representative
Alorica Philippines
07.2018 - 03.2020
No Degree - Shielded Metal Arc Welding
TESDA
04.2001 -
Bachelor of Science - Aircraft Maintenance
Philippine State College of Aeronautics
04.2001 -
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