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Associate Principal Engineer

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To take up the challenging position in dynamic result-oriented organization and to utilize professional qualification, skills and abilities to the optimum.

Detail-oriented Desktop Support Technician with solid background in technology solutions and client education. Created straightforward instruction manuals to address common questions and concerns. Developed procedures to handle user questions politely and promptly.

Highly motivated and goal-oriented professional seeking a challenging position in a field that allows for personal and professional growth. Committed to making a significant contribution to the company's goals, plans, and achievements by leveraging exceptional abilities. Strong dedication to excellence, eager to apply skills and expertise to drive success and make a positive impact.


  Attentive Desktop Support Technician with 9.5 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
  Involved in troubleshooting Windows Operating system and Autopilot devices
  Experienced in installation, configuration & troubleshooting in Desktop, Bio metric devices.
  Experienced in basic Troubleshooting for Azure Cloud Services.
  Been single point of contact for handling tickets like Escalations, P1 and P2.
  Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers.
  Strategic Application Support Engineer with 9.5 years troubleshooting and resolving application issues and performance deficiencies. Skillful at supporting wide-ranging spectrum of desktop and mobile applications. Keen to educate customers on proper app usage and correct problematic behaviors in assigned software titles.
  Experience in handling 5 member team in escalation team.




ROEL L. SALVACION

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Remote Desktop Support

IT Service Desk

TELUS Premium Care Remote Support Technician

L2 Callback Team

NRA (611 Repair Support)

ADSL Technical Support Representative

DELL Computers Technical Support Representative

Data Encoder / Computer Technician

Government Intern (GI)

Computer Technician (OJT)