RODRIGO BORROMEO JR.
Senior Customer Service Representative
Bacolod,NEC
Summary
Senior Customer Service Representative with 10 years of experience in fast-paced customer service roles. Proficient in understanding and meeting diverse customer needs while maintaining high satisfaction levels. Established history of resolving issues and promoting customer loyalty.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Representative
Fun City, Landmark Leisure, Landmark Group of Companies
Al Quoz and Suhar
08.2015 - 08.2025
- Led customer service team to deliver high-quality support and efficiently resolve inquiries.
- Trained and mentored junior representatives by sharing knowledge and best practices.
- Organized stock management to minimize pilferage and maintain inventory control.
- Promoted amusement attractions to engage customers in games and entertainment activities.
- Maintained awareness of emergency evacuation procedures for effective crisis response.
- Demonstrated comprehensive understanding of retail laws, security, health, and safety issues.
- Ensured compliance with eligibility requirements regarding height and age for ride access.
Toll Teller
Manila Toll Expressway Systems Inc.
Sta. Rosa City of Laguna
10.2014 - 04.2015
- Collected toll fees from vehicles, ensuring accurate change delivery.
- Communicated effectively with customers, providing directions and assistance.
- Maintained precise cash records and reported discrepancies promptly.
- Ensured smooth traffic flow and safety during toll collection operations.
Sales Consultant
Hyundai Asia Resources Inc.
Sta. Rosa City of Laguna
02.2013 - 04.2014
- Executed strategic sales plans, promoting company products and services effectively to clients.
- Identified sales leads, actively pursuing opportunities to exceed targets.
- Established strong customer relationships to drive repeat business.
- Collaborated with other departments to ensure alignment in sales activities.
Marketing Assistant
Motortrade Nationwide Corporation
City of Binan Laguna
10.2011 - 01.2013
- Identified new business opportunities through comprehensive market research.
- Created reports, brochures, and marketing materials to enhance communication efforts.
- Facilitated presentations and customer visits to build stronger client relationships.
- Provided proactive lead follow-up support to sales staff for improved outcomes.
- Compiled regular status reports for management to guide informed decisions.
Education
Bachelor's Degree - Secondary Education
Polytechnic University of The Philippines
ManilaSkills
- Verbal and written communication
- Leadership expertise
- Positive work attitude
- Productivity focus
- Critical thinking skills
- Flexible availability
Certificates And Achievements
- First Aider 2022 - Sultanate of Oman
Trained and awarded as the first aider at the Fun City outlets
- Fire Marshal 2022 - Sultanate of Oman
Trained and awarded as the fire marshal of the Fun City outlets
Accomplishments
Employee of the Month – 2019 and 2023
Gulf region outlets
Languages
Filipino
First Language
English
Advanced (C1)
C1
Arabic
Intermediate (B1)
B1
Timeline
Senior Customer Service Representative
Fun City, Landmark Leisure, Landmark Group of Companies
08.2015 - 08.2025
Toll Teller
Manila Toll Expressway Systems Inc.
10.2014 - 04.2015
Sales Consultant
Hyundai Asia Resources Inc.
02.2013 - 04.2014
Marketing Assistant
Motortrade Nationwide Corporation
10.2011 - 01.2013
Bachelor's Degree - Secondary Education
Polytechnic University of The Philippines