Rod Randolph Pino
Basak Kainsong Lapu-Lapu City
Summary
Adept at navigating high-stress customer interactions, I significantly enhanced loyalty and retention at Foundever through empathetic service and effective problem-solving. My background in customer relations and computer proficiency, coupled with a proven track record in exceeding sales targets, positions me as a valuable asset to any customer-focused team. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Service Representative
Foundever
05.2022 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Online Canvasser
IJO Contractor Services
09.2020 - 05.2021
- Developed and maintained positive relationships with community members.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
- Built relationships with customers to support ongoing sales and customer retention initiatives.
Production Worker
Lear Corporation
12.2019 - 06.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Associate of Arts - Aircraft Mechanic
Philippine State College of Aeronautics
Lapu-Lapu City, Province Of Cebu, Philippines 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Data Entry
Customer Relations
Critical Thinking
Computer Proficiency
Problem-solving abilities
Assertiveness
Call center experience
Timeline
Customer Service Representative
Foundever
05.2022 - 10.2024
Online Canvasser
IJO Contractor Services
09.2020 - 05.2021
Production Worker
Lear Corporation
12.2019 - 06.2020
Associate of Arts - Aircraft Mechanic
Philippine State College of Aeronautics
04.2001 -