Hi, I’m
Rodolfo Formento Jr.
Caloocan City, Metro Manila,00
Summary
Dynamic leader and customer service expert with a proven track record at Accenture Philippines Inc., enhancing customer satisfaction and streamlining operations. Skilled in strategic planning and critical thinking, adept at fostering team collaboration and driving sales growth. Demonstrates strong communication skills and a commitment to safe food handling, achieving notable achievements in customer service and operational efficiency.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in any role.
Overview
23
years of professional experience
Work History
Accenture Philippines Inc.
Customer Services Associate
03.2023 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Hyper Panda
Head Butcher
06.2004 - 09.2027
Job overview
- Increased sales by creating appealing meat displays and ensuring product freshness.
- Managed daily operations of the butcher shop, including scheduling, payroll, and budgeting responsibilities.
- Maintained a safe work environment through regular equipment maintenance and staff training in safety protocols.
- Fostered an inclusive work environment that encouraged collaboration among staff members from diverse backgrounds.
- Generated repeat business by building rapport with customers through personalized service and attention to detail.
- Enhanced customer satisfaction by providing expert knowledge on meat selection and preparation techniques.
- Reduced waste by implementing proper inventory management and ordering procedures.
- Optimized inventory turnover rate by closely monitoring stock levels and adjusting orders as needed.
- Ensured compliance with local health regulations through regular inspections and strict adherence to sanitation guidelines.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Telus International
Customer Service Representative
02.2022 - 01.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
- Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
- Provided comprehensive support during account opening processes, ensuring a seamless transition for new customers joining the bank.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Supported fraud prevention efforts by monitoring accounts for suspicious activity and following established protocols if discrepancies were identified.
- Investigated and resolved customer inquiries and complaints quickly.
WNS Global Services
Travel Consultant/Call Center Customer Service Representative
01.2019 - 07.2020
Job overview
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Celebrity Cruise Lines
Restaurant Waiter
08.2010 - 04.2016
Job overview
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Al-Hokair Group Building
Senior Team Leader
10.2007 - 04.2010
Job overview
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Hyper Panda
Head Butcher
06.2004 - 09.2007
Job overview
- Increased sales by creating appealing meat displays and ensuring product freshness.
- Managed daily operations of the butcher shop, including scheduling, payroll, and budgeting responsibilities.
- Maintained a safe work environment through regular equipment maintenance and staff training in safety protocols.
- Fostered an inclusive work environment that encouraged collaboration among staff members from diverse backgrounds.
- Generated repeat business by building rapport with customers through personalized service and attention to detail.
- Implemented ongoing training programs for butchers to stay current on industry trends and best practices in meat processing techniques.
- Developed strong relationships with suppliers to ensure consistent quality of products at competitive prices.
- Promoted sustainable practices by sourcing locally-produced meats whenever possible.
- Mentored new butchers on proper cutting techniques, product handling, and customer service skills.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Resolved delivery discrepancies to maintain accurate stock and finances.
- Cut meats to customer specifications and answered questions about specialty products.
Education
University of Caloocan CityCaloocan City
Bachelor of Science from Secondary Education
04-2002
Caybiga High SchoolCaloocan City, Metro Manila, Philippines
High School Diploma
03-1998
Caybiga Elementary SchoolCaloocan City
No Degree
03-1994
Skills
- Customer service
- Streamlined workflow efficiency by implementing proper inventory management and storage practices
- Critical thinking
- Strong communication skills
- Call center experience
- Hotel accommodations
- Call center customer service
- Problem resolution
- Travel research
- Safe food handling
- Strategic planning
- Travel arrangements
playing mobile legend , cooking, watching Netflix horror or Zombies
Marksman is my role in Mobile legend. I love watching Walking Dead, All of us are dead. and other zombie movies
Timeline
Customer Services Associate
Accenture Philippines Inc.
03.2023 - Current
Customer Service Representative
Telus International
02.2022 - 01.2023
Travel Consultant/Call Center Customer Service Representative
WNS Global Services
01.2019 - 07.2020
Restaurant Waiter
Celebrity Cruise Lines
08.2010 - 04.2016
Senior Team Leader
Al-Hokair Group Building
10.2007 - 04.2010
Head Butcher
Hyper Panda
06.2004 - 09.2027
Head Butcher
Hyper Panda
06.2004 - 09.2007
University of Caloocan City
Bachelor of Science from Secondary Education
Caybiga High School
High School Diploma
Caybiga Elementary School
No Degree
Similar Profiles
Joselle A. SoberanoJoselle A. Soberano
General Accounting Analyst at Accenture PhilippinesGeneral Accounting Analyst at Accenture Philippines
Rodel GundaRodel Gunda
Procure to Pay Operations Analyst at Accenture Philippines, Inc.Procure to Pay Operations Analyst at Accenture Philippines, Inc.
Lei-Ann Villacorza DagatanLei-Ann Villacorza Dagatan
Quality Documentation Specialist at Accenture Philippines Inc. (BPO)Quality Documentation Specialist at Accenture Philippines Inc. (BPO)