Rodolf Demano
Barista
Quezon City, Metro Manila
Summary
Dynamic professional with extensive experience in team leadership and customer service, notably as a Barista Trainer at 1870 Cookie Cartel. Proven ability to enhance customer satisfaction through high-quality beverage preparation and effective mentoring. Skilled in complaint handling and sales, consistently exceeding expectations while fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Barista Trainer
1870 Cookie Cartel
05.2023 - 08.2025
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Manager
Sagul Malingap Foodpark
06.2022 - 05.2025
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
Customer Service Representative
Teleperformance
09.2019 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Factory Production Worker
FCF Manufacturing
01.2018 - 10.2019
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Carefully packaged finished products and prepared for shipment.
Sales Agent
Fila
02.2017 - 08.2017
- Assisted call-in customers with questions and orders.
- Developed strong relationships with clients through excellent customer service and regular followups.
Education
High School Diploma -
Infanta National High School
Infanta, Quezon, Philippines06-2015
Skills
Team leadership experience
Complaint handling
Espresso machine operation
Sales expertise
Order taking
Barista mentoring
Staff scheduling
Timeline
Barista Trainer
1870 Cookie Cartel
05.2023 - 08.2025
Manager
Sagul Malingap Foodpark
06.2022 - 05.2025
Customer Service Representative
Teleperformance
09.2019 - 06.2020
Factory Production Worker
FCF Manufacturing
01.2018 - 10.2019
Sales Agent
Fila
02.2017 - 08.2017
High School Diploma -
Infanta National High School
Similar Profiles
Katelyn KilgoreKatelyn Kilgore
Sales Associate at Gallery 1870Sales Associate at Gallery 1870
Penelope WilliamsonPenelope Williamson
Restaurant Hostess at 1870 Restaurant & BarRestaurant Hostess at 1870 Restaurant & Bar
Zoe BoardmanZoe Boardman
Camp Counselor in Training at 1870 FarmCamp Counselor in Training at 1870 Farm
Rizza RabanalRizza Rabanal
Technical Support Representative at AloricaTechnical Support Representative at Alorica
Agatha Hyacinth HonoratoAgatha Hyacinth Honorato
OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.