Rodnie Mansujeto
HR People Solution Specialist I
Cainta
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Human Resources Specialist
HC Consumer Finance Inc.
Quezon City
01.2023 - Current
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Supporting employee concern in the different face of HR through calls and ticketing system.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
Customer Service Representative
Elite Global Sourcing
Pasig City
07.2020 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer tickets promptly to comply with SLA.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Underwriting Associate
HC Consumer finance Inc.
Quezon City
04.2017 - 02.2018
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
- Modified loan requests to determine best type of loan program for each potential borrower.
- Prepared detailed reports to present analysis of client creditworthiness using HOSEL.
- Contacted borrowers to gather additional information to make appropriate lending decisions.
- Performed second-level review for loans recommended for denial by assisting with re-negotiations.
Education
Bachelor of Arts - Information Technology
Jose Rizal University
Mandaluyong City 06.2012 - 04.2016
Skills
Talent management
undefinedCertification
Six sigma - Yellow Belt
Timeline
Human Resources Specialist
HC Consumer Finance Inc.
01.2023 - Current
Customer Service Representative
Elite Global Sourcing
07.2020 - 03.2023
Six sigma - Yellow Belt
01-2019
Development Dimension International Philippines Inc.- Service Plus
10-2018
Underwriting Associate
HC Consumer finance Inc.
04.2017 - 02.2018
Bachelor of Arts - Information Technology
Jose Rizal University
06.2012 - 04.2016
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