Rodney Relator

• Enrich sales orders and generate purchase orders in Oracle EBS

• Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking

• Manage order scope changes including updating PO’s, sending revised artwork and gaining client approval on changes

• Ensure orders are turned over to Post Production Associates within 1 business day of order going into production

• Communicate timely order status to the Account Manager, CSC and/or client

• Proactively manage order milestones and provide solutions to issues

• Inform Supervisor of any potential issues with orders and workload

• Reporting as required

• Complete Art Tickets, value-added services and other internal documents as requested by the Account Manager

• Partner with various departments within BDA to increase gross profit revenue, minimize cost of goods sold and ensure customer satisfaction while leveraging overall BDA spend.

• Identify and act on selling added value services (e.g., creative, fulfillment, printing)

• Provide outstanding customer service in handling issue resolution and customer escalations.

• Achieve individual performance metrics and measurements

• Maintain high levels of professionalism when interacting with BDA employees and clients

• Complete other job duties and projects as assigned

Other job duties as assigned

• Responsible for processing simple to complex orders in SAP and Salesforce and handling inquiries from the client with high accuracy and efficiency.

• Follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.

• Multi-task in between tools in maintaining client databases, validating order information, and verifying payment terms with high attention to detail and sense of urgency.

• Ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.

• Order verification (OVC) and Order Entry. Data gathering and order verification with the customer to include: Customer name and technical and site contacts, site readiness. Products ordered, product intervals and customer delivery date requirements.

• Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete.

• Submit order to provisioning

• Fallout / Exception Order Management: Track assigned orders, resolve order fallout tasks and drive resolution of order rejections.

• Escalate to supplier organizations on orders requiring action.

• Confirm that all pre-work activities related to activation are complete.

• Provide English support services for the world’s largest search engine to its Partner Program.

• Review and qualify deals for which the partner submitted through Salesforce

• Provide resolution to partners’ or partner managers’ concerns primarily by answering inquiries, processing requests, and troubleshooting.

• Handle social media platform to safeguard and manage content online with respective policies and guidelines.

• Produce standard correspondence to user inquiries by following existing templates, adhering to client formatting and quality standards.

• Execute 99% base productivity and quality requirements of repeatable core business process.

• Update and maintain various systems/tools per standard processes:reviewing transaction and contracts, entering data and retrieving information from group specific system, and conducting data verification.

• Respond to various customer requests for information.

• Produce standard correspondence by following existing templates.

• Adhere to client quality formatting and quality standards.