Summary
Overview
Work History
Education
Skills
Timeline
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Rodney Myers

student
Binalbagan, Province of Negros Occidental,NEC

Summary

Proven leader and skilled problem-solver, adept in customer service and active listening, with a track record of enhancing customer satisfaction and loyalty at Apple Tech Support. Demonstrated ability to manage high-stress situations and resolve conflicts, boosting repeat business. Excelled in mentoring roles, significantly improving team performance and equipment reliability.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Apple Tech Support
07.2016 - 08.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

HVAC Technician

Kellogg, Brown & Root
07.2011 - 12.2011
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Repaired and replaced motors, bearings and belts.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
  • Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.

Soldier

US Army
07.2004 - 06.2010
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Ensured mission success with diligent planning, coordination, and execution of various tasks.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Operated and maintained armored vehicles.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Secured and protected military property, assets, and personnel.
  • Established effective communication channels to relay vital information between units during operations.
  • Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
  • Coordinated patrol operations to maintain safe urban and rural environments.
  • Cultivated positive relationships with local communities while deployed, fostering mutual respect and cooperation during missions.
  • Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
  • Enhanced morale, organizing recreational and team-building activities.
  • Improved vehicle performance and reliability with regular maintenance and upgrades.

Education

Bachelor of Arts - Operations Management

University Of St La Salle
Bacolod City, Province Of Negros Occidental, Philippines
03.2016

Skills

Customer Service

Active Listening

Product Knowledge

Call Management

Problem-solving abilities

Data Entry

Call center experience

Problem Resolution

Timeline

Customer Service Representative

Apple Tech Support
07.2016 - 08.2017

HVAC Technician

Kellogg, Brown & Root
07.2011 - 12.2011

Soldier

US Army
07.2004 - 06.2010

Bachelor of Arts - Operations Management

University Of St La Salle

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