Rodney Liberty
McDonough
Summary
Assisted teams in delivering exceptional service through 30 years of restaurant experience. Supported business practices and operational standards to meet customer needs. Contributed to team development with a focus on service delivery and customer retention. Coordinated operations across departments to enhance efficiency. Aided in streamlining processes to reduce costs and improve service quality.
Overview
28
28
years of professional experience
Work History
Service Manager
Red Lobster
McDonough, GA
12.2023 - Current
- Implemented quality control measures, ensuring compliance with health and safety regulations.
- Coordinated daily restaurant operations to optimize workflow and efficiency.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Service Manager
O’Charley’s
McDonough, GA
05.2023 - 12.2023
- Addressed customer complaints with professionalism and efficiency.
- Recruited, trained, and supervised service staff to achieve business objectives.
- Cultivated and sustained positive relationships with customers to enhance rapport and trust.
- Directed organization and oversight of assignments to drive operational excellence.
- Oversaw budget management and resource allocation to enhance productivity and profitability.
Kitchen Manager
O’Charley’s
McDonough, GA
01.2000 - 06.2018
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Kitchen Manager/Sous Chef
Canyon Cafe
Dunwoody, GA
01.1998 - 01.2000
- Oversaw supply management by monitoring and replenishing food stock and dry goods.
- Ensured food quality and quantity standards were met prior to customer service.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
Central Piedmont Community College
Charlotte, NCSkills
Work Planning and Prioritization
Budget Control
Fluent in English
Employee Training and Development
Policy and Procedure Enforcement
Schedule Management
Leadership Development
Timeline
Service Manager
Red Lobster
12.2023 - Current
Service Manager
O’Charley’s
05.2023 - 12.2023
Kitchen Manager
O’Charley’s
01.2000 - 06.2018
Kitchen Manager/Sous Chef
Canyon Cafe
01.1998 - 01.2000
Central Piedmont Community College