Summary
Overview
Work History
Education
Skills
Additional Information
Interests
I love travelling as it is a way for me to get to know cultures and peoples of other countries
Timeline
Generic

RODNEY LEHAYAN

English As A Second Language Teacher
Manila, Metro Manila,RIZ

Summary

Dynamic hotel manager with a proven track record at SouthLand Apartelle, enhancing guest experiences and optimizing operations. Skilled in cash handling and staff supervision, I successfully increased customer service ratings and fostered a collaborative work culture. Recognized for innovative problem-solving and delivering exceptional service, ensuring high guest satisfaction.

Overview

14
14
years of professional experience
1
1
Language

Work History

Hotel Manager

SouthLand Apartelle
12.2012 - 07.2013
  • Developed and implemented marketing strategies to promote hotel services.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Increased customer service ratings through personable service.
  • Reduced operating expenses by negotiating with vendors and optimizing resource management.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Monitored safety procedures to ensure a secure environment for both guests and employees.
  • Provided exceptional service and assistance to guests upon check-in.
  • Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.

English Teacher

NeoSystems Language Academy
12.1999 - 04.2010
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Assisted struggling students through targeted interventions, leading to increased academic success.
  • Mentored new teachers within the department, sharing best practices and offering guidance on effective teaching methods.

Education

Bachelor of Science - Psychology, Undergraduate

New Era University
Quezon City, Metro Manila, Philippines
04.2001 -

Skills

Guest experiences

Additional Information

I am a very adaptable person and easy going with others. I deal with stress in a very minimal impact upon my work and mental health balance.


I like to work with minimal assistance in the beginning and would independently work as excepted of me. I ask questions when necessary to avoid confusions with what is expected of my output in the job.


I like to keep my self busy with any task at hand essential to finish the job

Interests

I like learning new things that can both be challenging and engaging at the same time I love managing time as well to better complete a task at hand I love helping as well whenever I can that is why I went to teaching students who sees English language as a challenging pursuit It gave me happiness to see them understand what I taught them and actually use the skill generated through my lessons

I love travelling as it is a way for me to get to know cultures and peoples of other countries

I had been to a lot of countries mainly Asian countries. I have been to Australia in 2022 as I explored Sydney, Canberra (where I briefly resided), Gold Coast, Brisbane and Melbourne as well. I have learned that the Aussies can be friendly when they truly wanted to and be a snob as well. Cultural differences and life background made the trip exciting. I recently came back to the Philippines from my visit to Toronto, Canada where I stayed with my mom and my sister as well. I went to visit Banff and the view and the trip were truly awe inspiring. Vancouver was a bit better in terms of weather and British Columbia can be very touristy in all ways. I love the experience of snow and the chance to play. I went to visit  Japan as well. The seemingly peaceful people of Japan can be viewed in another perspective if ones expectation is too high. Tokyo, in particular is not as clean as one could imagine. But I loved the chance to have experienced the Harry Potter craze in Tokyo as well as see that Japan actually have homeless people as well. It is humbling to know that progressive country can have the same challenges as other not so progressive country. I enjoyed Osaka in particular due to my newfound knowledge that the famous running man in Dotonbori glico is actually inspired from a Filipino sprinter who won the Far Eastern Games in 1917 named Fortunato Catalon. What a man! What is a trip if not to know the gastronomy of the country? Nothing is so excellent in Australia in terms of food because for me even the their food is Asian inspired but lack the zest from the real thing. The same goes for Canada. Japan, on the other hand, exceeds expectation. I enjoyed the food both in Tokyo, Osaka and Nagoya. The consistency of the taste, unmatched.

Timeline

Hotel Manager

SouthLand Apartelle
12.2012 - 07.2013

Bachelor of Science - Psychology, Undergraduate

New Era University
04.2001 -

English Teacher

NeoSystems Language Academy
12.1999 - 04.2010

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RODNEY LEHAYANEnglish As A Second Language Teacher