Rod Manuel Castillo
Technical And Field Service Manager
Baguio City,Benguet
Summary
Collaborates across all levels of the company to execute strategic plans and achieve company goals. Confident and personable with excellent Technical skills. Expert Field Service Manager offering advanced competencies in Coatings and Fire Protection. Proven success in Business Development and new market growth. Builds long-term customer relationships to improve retention. Effective at implementing strategy improvements aligned with company mission, values, and goals.
Overview
2
2
Certifications
10
10
years of professional experience
Work History
Technical Support and Field Service Manager
ISOLATEK INTERNATIONAL
ASIA PACIFIC
06.2020 - Current
- Provide technical solutions and advice regarding the use of the company’s products and communicate this information in verbal and written form.
- Maintain technical information in order to successfully meet the responsibilities of the position.
- Work directly with architectural firms, general contractors, key customers, consultants and engineers, by providing technical information, in order to facilitate sales.
- Identify, analyze, and solve technical issues and effectively communicate related information to customers, engineers, and architects.
- Understand and apply product approvals and listings to facilitate sales.
- Read and understand construction documents.
- Develop and maintain knowledge of model building codes and regional regulations relative to the use and application of company’s products.
- Review product performance and product application related literature, manuals, tools and guides.
- Coordinate and provide training to customers and company personnel.
- Collaborate with R&D to develop new products, conduct new test programs and complete new assessments.
- Provide technical insight to the international business planning process.
- Meet assigned deadlines for project assignments.
- Perform other duties as assigned.
Regional Manager
ASIA, ISOLATEK INTERNATIONAL
01.2018 - 06.2020
- Provide direction and support to sales for improved client relations and development.
- Assist sales teams in well planned and strategic proposals to ensure maximum profits are achieved.
- Consult directly with clients to assess specific needs and prescribe responsible proposals mutually beneficial for all parties.
- Ensure all deals are structured to achieve maximum profitability while maintaining a premium level of customer satisfaction and experience.
- Develop sales initiatives and ensure all sales teams are following weekly sales plans as well as monitor the performance of all salesmen within the region.
- Develop and maintain customer relations through all forms of professional and social interaction on a highly personal level.
Manufacturing Supervisor
Texas Instruments Philippines
09.2017 - 01.2018
- Responsible for supervising the direct labor/operator workforce inside a manufacturing environment.
- Responsible for the development and implementation of activities in production area(s) to meet production goals, quality, and cost objectives.
- Prioritizes production schedules based on product introduction, equipment efficiency, and materials supply.
- Plans and administers procedures and budgets.
- Makes budgetary recommendations on capital expenditures and direct/indirect labor.
- Develops schedules and manpower requirements for assigned areas.
Senior Sales Executive
Jotun (Philippines) Inc
10.2013 - 08.2017
- To have the operative responsibility for achieving sales target in protective coatings.
- This entails being responsible for ensuring that imposed tasks are carried out professionally and practically pursuant to instructions ,public requirements, and plans of action in order to ensure that the established objectives are achieved.
- Monitor and response to market changes as well as competitor activities.
- Schedule customer visit, sales and technical support to build better customer relationship.
- Identify and target new and potential customers.
- Co-ordinate with all departments to ensure smooth operation.
- Assist in collection efforts of the company to improve DSO.
- Other task as assigned by immediate superior.
- Conduct training in surface preparation and application.
- Conduct inspection on site.
Project Engineer
Petroliam Nasional Berhad
02.2013 - 07.2013
- Gadang Engineering (M) Sdn Bhd Pengerang, Johor, Malaysia Responsibilities:.
- Assisting QA/QC Manager to prepare the documents of evidence that the works had been planned and carried out to meet the prescribed standard and specification and kept as a lifetime record.
- Implement, monitor and verify that al construction operations are being conducted in accordance with the established quality procedure.
- Maintain quality records and a document control system for the project;.
- Monitor and review non-conformance and corrective actions, maintain records and ensure the corrective actions are followed and compiled;.
- Preparation and Submission of the work method statement, construction materials for approval, and QA/QC reports.
- Managing and witnessing material sampling, performance tests and inspections.
- Liaison with external certification bodies or quality audits.
- Witnessing and Inspection of materials.
- E.g concrete samples, Steel Reinforcements, R.C Pipes.
- Execution of Mackintosh Probe Test.
- Monitoring of Lab Works and Activities.
- Joint Inspection and walkabouts with Petronas Supervisors and Technicians.
- Inspection of welding works, hot works and piping works.
QA/QC Engineer
Agchem Construction and Development Corporation
05.2012 - 01.2013
- Daily CQC Report.
- Preparation of CQC Acceptance reports.
- Preparation of Materials Submittal Log.
- Inspection of roughing-ins, al related installations.
- Specification of materials to be used in fire protection works.
- Preparation of critical points, inspection plan and testing plans.
- Monitoring of Hot works, e.g.
- Welding.
- Coordination meetings.
- Supervision of workers during installations.
- Supervision of workers for plumbing and fire protection system.
- Daily reporting for activities.
- Monitoring of Daily activities of workers for plumbing and protection system.
- Inspection of welding works, hot works and piping works.
Technical Support Engineer
Micro Motion Incorporated, Emerson Electric (Asia) Ltd. ROHQ
04.2011 - 01.2012
- Order Entry ( MMI and RFD).
- Order Management (MMI and RFD).
- Order Analysis (MMI and RFD).
- Maintain proficiency and utilize all of MMI’s/RFD’s business systems required to enter, manage and perform analysis of orders.
- These include Oracle, Toolkit and Symphony II, ESP and other future systems used in the entry and management of customer orders ,as applicable.
- Maintain accurate records of al activities related to orders from receipt of the PO to shipment of the products and documentation requested.
- Understand and implement all aspects of Micro Motion’s document retention procedures.
- Understands and consistently applies all Micro Motion commercial policies and business practices related to all stages of the order fulfilment process.
- Ensure compliance with import/export, contract and government requirements.
- Screens orders for compliance with Micro Motion's Terms and Conditions.
Education
Post Graduate: Master of Science - Management Engineering
Saint Louis University
Bachelor of Science - Mechanical Engineering
Saint Louis University
Skills
Field technical services
undefinedAccomplishments
- Use all other Micro Motion productivity tools that enable one to maintain targeted customer service levels.
- Knows and uses key contacts within Micro Motion to efficiently manage customer ordersPreventive Maintenance Technician (Apprentice)– (September 2008 – February 2009)Texas Instruments Philippines IncorporatedResponsibilities:.
- Preventive Maintenance of Delta Castle Test Equipment.
- Upgrades of parts of Delta Castle.
- Monitoring of the work process.
- Troubleshooting of Test handler and Test Equipment.
- Service checking for Pneumatic Valves, servo motors and solenoid valves of Delta Castle.
Certification
NACE Coating Inspector Level 2 – Certified
Timeline
Technical Support and Field Service Manager
ISOLATEK INTERNATIONAL
06.2020 - Current
Regional Manager
ASIA, ISOLATEK INTERNATIONAL
01.2018 - 06.2020
Manufacturing Supervisor
Texas Instruments Philippines
09.2017 - 01.2018
Senior Sales Executive
Jotun (Philippines) Inc
10.2013 - 08.2017
Project Engineer
Petroliam Nasional Berhad
02.2013 - 07.2013
QA/QC Engineer
Agchem Construction and Development Corporation
05.2012 - 01.2013
Technical Support Engineer
Micro Motion Incorporated, Emerson Electric (Asia) Ltd. ROHQ
04.2011 - 01.2012
Bachelor of Science - Mechanical Engineering
Saint Louis University
Post Graduate: Master of Science - Management Engineering
Saint Louis University
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