Rod Joseph Garcia

I worked as a bookkeeper and served as an assistant to the owner of the company. My responsibilities included managing his email correspondence, maintaining accurate bookkeeping records, overseeing employee payroll, and organizing his inbox by filtering out unwanted emails.

I support loan officers by addressing their inquiries related to their ledgers. Additionally, I conduct audits and apply charges on their respective accounts to ensure accuracy and compliance.

I am a virtual assistant for a real estate and e-commerce client, responsible for managing daily appointments, overseeing email correspondence, organizing calendars, and compiling receipts for tax purposes.

I worked as a restaurant proactive support for UBER Eats. We help restaurant partners with going online on the UBER Eats platform and with their onboarding.

I work as a Senior Operations Analyst for the leading payroll company in The United States. Our job is a mix between payroll, taxes, HR and customer service. As part of payroll, we process the payroll of small business clients. We make changes to their payroll if requested. As per taxes, we take care of amendments, jurisdiction set up and any tax inquiries. The HR part is simple enough as we get to add new hires, set up their profiles as well as set their PTO. For the customer service part we get to assist them with general
inquiries and reporting.

I handle admin tasks for a Renewable Energy Research Partner. I am responsible for building his Linkedin profile. I also do lead generation and corporate info research. I also do additional task that he requires.

We work as an outbound sales agent for Google AdWords and Adwords Express. We handle business to business clients. We also do optimizations and campaign building for our customers.

We handle flight, hotel, car and package reservations. We also do upselling and cross selling. We make sure that our customers get what they want for the value of their money.

I worked for an online travel agency for this company. I was trained in three types of Global distribution system. We handle schedule changes, travel inquiries and voluntary changes. I was also trained in reissuing tickets. We are responsible for fixing a passenger’s itinerary.

We are responsible for providing return authorizations to re-sellers returning items that are defective, damaged, over stock and items that are no longer needed. We also provide customers the return policies if they inquire about them

I worked as a Travel expert for Travelocity. We handle concerns of our clients regarding their trip. We take care of our client before, during and after their trip. We also handle flight, hotel, car and vacation package reservation. As for if a passenger or a client encountered a problem with their flight, we also handle re-accommodation and reissuing of tickets. We make sure that our clients are satisfied with the services they purchased.

I worked for Optus, the second largest TelCo company in Australia. Currently the number one in customer service in Australia. We handle billing inquiry and others. We also do basic troubleshooting for postpaid customers

I worked as a Travel Specialist for Expedia. Expedia is one of the leading online travel agency in the United States. We deal with reservations. We make flight, hotel, car and vacation package reservation. This also gives us the opportunity to do some upselling and cross selling. If a client doesn’t have any idea on the area that they want to go. We give them what are the activities that the place offers and we also offer them accommodations
that suits their budget and their specifications. Some calls also require us to assist our clients/customers with some of their concerns about the reservations they made.

I worked for a collections account for Convergys. We collect debts from delinquent accounts which are financed by GE Money bank. We cater to credit cards financed by our client such as Sam's club, Walmart, JC Penney, Dillard's, Lowes, and Chevron Texaco. We abide by the Federal Debt Collections Practices Act which governs not only a third party collections agency but also an in house collection. The accounts which we are
handling are those who are already 90 days overdue up to the time before the account
charges off.