Rodison Acebedo Sanchez
San Pablo City
Summary
IT professional prepared for this role with extensive experience in onsite technical support and system maintenance. Known for delivering reliable solutions to enhance operational efficiency and minimize downtime. Strong collaborator and results-driven individual, adapting seamlessly to evolving technical challenges. Key skills include network troubleshooting and hardware repair, valued for dependability and adaptability.
Overview
14
14
years of professional experience
Work History
Tier 2 I.T. Helpdesk (NOC Technician/SOC)
Carabao Cloud Solutions Inc.
09.2023 - Current
- Monitor network performance, traffic, and infrastructure components using network monitoring tools and systems (Auvik Monitoring and Watchguard System Management)
- Proactively identify and resolve network issues, including connectivity issues, bandwidth constraints, and hardware/software failures
- Respond to network alerts and incidents according to established procedures and escalation guidelines
- Investigate and troubleshoot network outages, service interruptions (Comcast, Cox Business and Verizon Enterprise Center ISP), and performance degradation, escalating to higher-level support teams as needed
- Create, update, and manage incident tickets (Connectwise) in the IT service management system, ensuring accurate documentation of all incidents, actions taken, and resolutions achieved
- Maintain detailed logs and records of network events, troubleshooting steps, and resolutions for reference and analysis purposes
- Investigate and analyze security incidents and breaches, including conducting root cause analysis and implementing corrective actions to prevent recurrence (RocketCyber, CyberCNS, SentinelOne, SaaS Alerts, Proofpoint, Ironscales)
- Perform routine maintenance tasks, such as system updates, patch management, and configuration changes, to ensure the stability and reliability of network and security infrastructure
- Troubleshoot and resolve network connectivity issues, performance degradation, and other technical problems affecting IT systems and services
- Collaborate with cross-functional teams, including network engineers, security administrators, and service desk personnel, to address network-related issues and implement solutions
- Communicate effectively with internal stakeholders, external vendors, and customers to provide timely updates on network incidents and resolutions
IT Onsite Engineer
CARD MRI Information Technology Inc.
04.2019 - 08.2023
- Monitor system performance using tools like Nagios and Zabbix, optimizing server resources.
- Address and resolve any issues promptly to ensure system stability
- Install Zabbix Agent: For new virtual machines, install and configure the Zabbix agent to ensure they are integrated into the monitoring system
- Administer and maintain VMware vSphere environments, ensuring high availability and disaster recovery readiness.
- Collaborate with cross-functional teams to support application deployments and upgrades.
- Implement backup and recovery strategies using Commvault and other enterprise solutions.
- Design, implement, and manage storage solutions, including Storage Area Networks (SAN), Network-Attached Storage (NAS), and Direct-Attached Storage (DAS), to meet the organization's data storage requirements
- (Dell EMC, IBM Flash System Storage, Huawei, iDrac PowerEdge, PowerVault)
- Monitor storage usage, performance, and capacity trends, proactively identifying and addressing potential issues to ensure optimal storage performance and availability
- Configure and maintain storage arrays, disk systems, and storage virtualization technologies to support the storage infrastructure's scalability and resilience
- Develop and implement backup and recovery strategies to protect critical data and ensure business continuity in the event of data loss or system failure
- Perform regular backups of servers, databases, and other critical systems, employing appropriate backup technologies and methodologies, such as tape-based, disk-based, or cloud-based backups
- (Commvault Backup Management and IBM TS4300 Tape Library)
- Test backup and recovery procedures regularly to validate their effectiveness and reliability, troubleshooting any issues and optimizing backup and recovery processes as needed
- Configure and manage data replication technologies to replicate data between primary and secondary storage sites, ensuring data redundancy and disaster recovery readiness
- (Production servers - TIM Carmona) (Disaster recovery site - San Pablo City)
- Collaborate with the disaster recovery team to develop and maintain disaster recovery plans and procedures, conducting periodic disaster recovery drills and simulations to validate recovery capabilities (Disaster Recovery Exercise 1-2 times a year in requirement of BSP)
- Implement security measures and access controls to protect sensitive data stored within the organization's storage systems, ensuring compliance with data protection regulations and industry standards
- Monitor storage infrastructure for security vulnerabilities and potential security breaches, taking proactive steps to remediate security risks and mitigate threats
- Maintain accurate documentation of storage and backup configurations, procedures, and operational processes, ensuring compliance with documentation standards and best practices
- Generate regular reports on storage usage, backup status, and system performance metrics, providing insights and recommendations for optimizing storage and backup operations
IT Operator
CARD MRI Information Technology Inc.
05.2016 - 04.2019
- Monitor the performance and availability of computer systems, servers, networks, and other IT infrastructure components using monitoring tools and dashboards
- Respond promptly to system alerts, notifications, and performance degradation issues, taking proactive measures to resolve or escalate them as necessary
- Perform routine system checks, backups, and maintenance tasks according to established schedules and procedures to ensure optimal performance and reliability
- Document incident details, actions taken, and resolutions in the incident management system, maintaining accurate and comprehensive records of all IT-related incidents and service requests
- Implement and enforce IT security policies, procedures, and protocols to safeguard confidential information, prevent unauthorized access, and mitigate security risks
- Monitor security alerts, intrusion detection systems, and antivirus software to detect and respond to potential security threats or breaches in a timely manner
- Conduct regular audits and assessments of IT systems and infrastructure to ensure compliance with regulatory requirements and industry standards
Service Desk Analyst
CARD MRI Information Technology Inc.
08.2015 - 04.2016
- Serve as the initial point of contact for all IT-related inquiries, incidents, and service requests received via phone, email, or ticketing system (Kaseya ITmate)
- Respond promptly to user inquiries and provide technical assistance, guidance, and solutions based on established procedures and protocols
- Log and track all incidents, service requests, and inquiries in the IT service management system, ensuring accurate and detailed documentation of each interaction
- Prioritize and triage incidents based on urgency, impact, and service level agreements (SLAs), adhering to established incident management procedures
- Provide proactive communication and updates to users regarding the status of ongoing incidents and service requests, managing expectations and ensuring customer satisfaction
Quality Control Inspector
Spi Global Inc.
08.2011 - 04.2015
- Review e-books for accuracy in content, including text, images, and multimedia elements
- Ensure that e-books adhere to formatting guidelines and standards set by the publishing platform or company
- Conduct thorough checks to identify and correct any spelling, grammar, or typographical errors
- Provide constructive feedback and recommendations for enhancing the overall quality and user experience of e-books
- Communicate effectively with team members to coordinate quality control efforts and ensure timely delivery of error-free e-books
- Participate in ongoing training and professional development activities to enhance skills and knowledge related to e-book production and quality assurance
- Proactively identify opportunities for process improvements and efficiency gains in the quality control workflow
- Contribute to the development and implementation of quality assurance standards and guidelines to elevate the quality of e-books produced by the organization
- Ensuring the quality of the files before delivering them to the clients
Education
Bachelor of Science - Information Technology
Laguna State Polytechnic University
San Pablo City, Laguna01.2011
Skills
- Virtualization: VMware vSphere, ESXi, vCenter, vMotion, HA, vSAN
- Operating Systems: Red Hat Enterprise Linux (RHEL), DB2, SQL Server
- Storage & Backup: NFS, iSCSI, SAN, Veeam, Commvault, Axcient, IBM TS4300 Tape Library, Dell EMC, IBM Flash System Storage, Huawei, iDrac PowerEdge, PowerVault
- Networking: TCP/IP, VLANs, Firewalls, VPN, Load Balancers
- Monitoring & Security: Zabbix, RocketCyber, CyberCNS, SentinelOne, SaaS Alerts, Proofpoint, Ironscales, Auvik Monitoring, Watchguard System Management, N-able RMM
- System Administration
- Microsoft Office 365
Timeline
Tier 2 I.T. Helpdesk (NOC Technician/SOC)
Carabao Cloud Solutions Inc.
09.2023 - Current
IT Onsite Engineer
CARD MRI Information Technology Inc.
04.2019 - 08.2023
IT Operator
CARD MRI Information Technology Inc.
05.2016 - 04.2019
Service Desk Analyst
CARD MRI Information Technology Inc.
08.2015 - 04.2016
Quality Control Inspector
Spi Global Inc.
08.2011 - 04.2015
Bachelor of Science - Information Technology
Laguna State Polytechnic University
Similar Profiles
FRANCISCO MORANDARTEFRANCISCO MORANDARTE
Tier 2 IT Helpdesk (Remote Technician) at Carabao Cloud Solutions Inc. (HOCS Consulting Services As Partner)Tier 2 IT Helpdesk (Remote Technician) at Carabao Cloud Solutions Inc. (HOCS Consulting Services As Partner)
Mason BrownMason Brown
Sr. Operations Program Manager at Consensus Cloud Cloud SolutionsSr. Operations Program Manager at Consensus Cloud Cloud Solutions
Pathumwadee SaenaPathumwadee Saena
Operation & Service at KASIKORN CARABAO COMPANY LIMITEDOperation & Service at KASIKORN CARABAO COMPANY LIMITED