Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
Work History
Intern
Mercure Hotel
Lapu-Lapu City, Province Of Cebu, Philippines
10.2025 - 01.2026
Assisted in daily operations of front desk, ensuring efficient guest check-in and check-out processes.
Supported housekeeping teams by coordinating room assignments and tracking cleaning schedules.
Managed reservations using property management system, enhancing booking accuracy and efficiency.
Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
Bachelor of Science - Tourism Management Major in Travel Management
Leyte Normal University
Tacloban City, Province Of Leyte, Philippines
06-2026
No Degree - Humanities And Social Science
Asian Development Foundation College
Tacloban City, Province Of Leyte, Philippines
07-2022
High School Diploma -
Tacloban City National High School
Tacloban City, Province Of Leyte, Philippines
03-2020
Skills
Teamwork and collaboration
Quick learner
Fast learner
Problem-solving
Multitasking and organization
Professionalism and etiquette
Professionalism
Time management
Multitasking
Certification
Filipino Brand of Service Excellence I October 2024
Global Workforce Rights: Safeguarding Opportunities in Hospitality and Tourism Industries
Elevating Customer Service I July 2025
Basic Front Office Service Training I July 2025
Basic Housekeeping Operations Training I July 2025
Timeline
Intern
Mercure Hotel
10.2025 - 01.2026
Bachelor of Science - Tourism Management Major in Travel Management