Rodelyn Jane Pelen
Babatngon, Leyte
Summary
Detail-oriented professional skilled in communication, organization, and customer service. Manages administrative tasks, client inquiries, and schedules while maintaining accurate records. Learns digital tools quickly and thrives in fast-paced environments, delivering reliable virtual assistance to support business operations.
Overview
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Housekeeping Attendant
Royal Carribbean Cruise Line
Miami, FL
03.2024 - Current
- Maintained cleanliness of ship-wide public areas in high-traffic environments, meeting international standards.
- Operate cleaning equipments and handle chemicals safely in compliance with workplace safety procedures.
- Complete deep-cleaning projects under tight turnaround schedules.
- Disinfected bathrooms and high-touch surfaces, ensuring hygiene in shared ship spaces.
- Reported maintenance issues and followed safety procedures onboard.
- Managed guest requests, delivering courteous and professional service to enhance guest satisfaction.
Housekeeping Attendant
P&O Australia
Sydney
09.2022 - 05.2023
- Cleaned staterooms and public areas aboard P&O cruise line vessels.
- Changed linens, made beds, and replenished guest amenities.
- Disinfected bathrooms, high-touch surfaces, and shared ship spaces.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Maintained cleanliness and order of assigned areas.
Showroom Sales Associate
Felport International Marketing / 220 Taps n' Tiles
Makati
02.2021 - 06.2022
- Greet and assist customers visiting the showroom.
- Present and explain product features, benefits, and pricing.
- Recommend suitable products based on customers’ needs and budgets.
- Achieve individual and team sales targets.
- Process sales transactions and prepare sales documentation.
- Maintain showroom cleanliness, organization, and product displays.
- Monitor stock levels and coordinate inventory replenishment.
- Handle customer concerns and provide after-sales assistance.
- Stay updated on product knowledge, promotions, and company policies.w
Room Attendant
New World Hotel
Makati
08.2019 - 03.2020
- Changed linens, made beds, and replenished guest amenities.
- Performed turndown service and prepared cabins for evening guest comfort.
- Responded to guest requests with courteous, professional service.
- Managed housekeeping carts, supplies, and cleaning equipment.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Assisted guests with requests related to housekeeping services.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Room Attendant
EDSA Shangri La
Mandaluyong
05.2018 - 08.2019
- Changed linens, made beds, and replenished guest amenities.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Performed turndown service and prepared cabins for evening guest comfort.
- Responded to guest requests with courteous, professional service.
- Assisted guests with requests related to housekeeping services.
- Managed housekeeping carts, supplies, and cleaning equipment.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Education
Bachelor of Science - Hotel And Restaurant Management
Colegio De La Salle Fondation De Tacloban Inc.
Tacloban 06.2014 - 04.2018
Saint Vincent Ferrer Academy
Babatngon, LeyteSkills
- Quality inspection
- Safety compliance
- Customer service
- Guest service
- Attention to detail
- Time management
- Inventory management
- Storage organization
- Maintenance reporting
- Team coordination
- Problem solving
- Decision-making
- Professional communication
Certification
- Housekeeping Admin (Explorer of the Seas Royal Carribbean)
Timeline
Housekeeping Attendant
Royal Carribbean Cruise Line
03.2024 - Current
Housekeeping Attendant
P&O Australia
09.2022 - 05.2023
Showroom Sales Associate
Felport International Marketing / 220 Taps n' Tiles
02.2021 - 06.2022
Room Attendant
New World Hotel
08.2019 - 03.2020
Room Attendant
EDSA Shangri La
05.2018 - 08.2019
Bachelor of Science - Hotel And Restaurant Management
Colegio De La Salle Fondation De Tacloban Inc.
06.2014 - 04.2018
Saint Vincent Ferrer Academy