Rodelyn Silvestre
Iloilo City, Province Of Iloilo
Summary
Proficient Customer Care Representative with extensive experience at Carelon Global Solutions Philippines. Skilled in exceptional customer service, data entry, and inquiry resolution. Committed to enhancing user experience and streamlining processes to improve operational efficiency. Strong communicator dedicated to achieving high customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Care Representative III
Carelon Global Solutions Philippines
11.2024 - Current
- Resolved customer inquiries through multiple communication channels, ensuring timely responses and high satisfaction levels.
- Assisted in troubleshooting technical issues, providing effective solutions to enhance user experience.
- Documented customer interactions comprehensively in CRM system for streamlined follow-up and resolution tracking.
- Collaborated with team members to improve service delivery processes, enhancing overall operational efficiency.
Education
Bachelor of Science - Business Administration
University of Iloilo
Iloilo City, Province Of Iloilo, Philippines01-2015
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
Timeline
Customer Care Representative III
Carelon Global Solutions Philippines
11.2024 - Current
Bachelor of Science - Business Administration
University of Iloilo