Rodelyn Espanola
Negros Oriental
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
4
4
years of professional experience
Work History
Sales Associate
International Toy World Inc.
Makati City
09.2020 - Current
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Demonstrated product features and benefits for customers' needs.
- Conducted inventories on a regular basis to track stock levels.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Organized stockroom shelves according to size, color or style.
- Bagged or packaged purchases and wrapped gifts.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Described merchandise and explained use, operation and care.
- Tracked sales performance metrics to identify trends in market place.
Education
ABM - Business Accountancy
San Antonio Senior High School
Sibulan Negros Oriental03-2019
Bachelor of Accounting - Business Accountancy
Sibulan Municipality
Sibulan Negros Oriental02-2019
Skills
- Promotional support
- Upselling
- Retail loss prevention
- Adapt to diverse groups
- Service oriented
- Sales forecasting
- Teamwork and collaboration
- Retail store operations
- Relationship building
- Multi-tasking strength
- Goal oriented
- Product demonstrations
- Product sales
- Client account management
- Hospitality and accommodation
- Inventory tracking
Timeline
Sales Associate
International Toy World Inc.
09.2020 - Current
ABM - Business Accountancy
San Antonio Senior High School
Bachelor of Accounting - Business Accountancy
Sibulan Municipality
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