RODEL MALAPITAN
Fraud And Claims Operations Representative
Plaridel
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Fraud and Claims Operations Representative
Wells Fargo International Philippines
03.2023 - Current
- Responded to customer questions via telephone and written correspondence regarding fraud notifications, security restrictions and claims.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Associate Customer Service Representative
Wells Fargo EGS Philippines
10.2019 - 03.2023
- Recognized for outstanding performance on multiple occasions, reflecting dedication towards providing top-notch support experiences that build brand loyalty and foster customer retention.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed and updated databases to handle customer data.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
IT Analyst
TATA Consultancy Services (Philippines) Inc.
05.2017 - 10.2019
- Provides system support to users over the phone or thru chat with regard with technical support issues and troubleshooting.
Senior Process Associate
TATA Consultancy Services (Philippines) Inc. | Philippines
12.2015 - 05.2017
- Experiences include customer service support to a known mortgage company based in the United States
- I was tasked to provide excellent customer service experience and first call resolution to customer’s queries.
Fraud Risk Analyst
JP Morgan Chase & Co.
10.2014 - 11.2015
- Fraud Risk Analyst is responsible for checking fraud on customer's credit card account
- If fraud is found on the account, it is our responsibility to review and analyze the account for dispute process and recover the money lost.
Customer Service Advisor
24/7 Customer Philippines Incorporated
02.2009 - 10.2014
- As CSA, I’m tasked to provide very satisfactory service to our client's customer and to ensure that daily and monthly metrics set by the clients will be attained on such period with ratings 10% or higher compare to our competitors.
Telesales Representative
E-Telecare Global Solutions
01.2008 - 02.2009
- As Telesales Representative, i provided support through calls to meet specific quotas set on a daily and monthly basis.
Customer Service Representative (CSR)
CONVERGYS PHILIPPINES INC.
06.2007 - 12.2007
- As a Customer Service Representative, I was tasked to provide excellent customer service to customers on a financial account and to make sure that every customer query is answered on that very specific call.
Telesales Representative
People Support Philippines Incorporated
05.2006 - 06.2007
- As Telesales Representative, I was tasked to offer excellent services and convert every possible sales call to closed sales for a dish cable company located in the United States.
Education
Bachelor of Arts - Political Science
Asian Institute of Distance Education
Makati City, Metro Manila, Philippines 05.2011 - 01.2018
Skills
Microsoft Applications
undefinedTimeline
Fraud and Claims Operations Representative
Wells Fargo International Philippines
03.2023 - Current
Associate Customer Service Representative
Wells Fargo EGS Philippines
10.2019 - 03.2023
IT Analyst
TATA Consultancy Services (Philippines) Inc.
05.2017 - 10.2019
Senior Process Associate
TATA Consultancy Services (Philippines) Inc. | Philippines
12.2015 - 05.2017
Fraud Risk Analyst
JP Morgan Chase & Co.
10.2014 - 11.2015
Bachelor of Arts - Political Science
Asian Institute of Distance Education
05.2011 - 01.2018
Customer Service Advisor
24/7 Customer Philippines Incorporated
02.2009 - 10.2014
Telesales Representative
E-Telecare Global Solutions
01.2008 - 02.2009
Customer Service Representative (CSR)
CONVERGYS PHILIPPINES INC.
06.2007 - 12.2007
Telesales Representative
People Support Philippines Incorporated
05.2006 - 06.2007
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