POS Software (XStore),
RODEL MALABON RAMOS
RETAIL SUPERVISOR
Dubai
Summary
Store Retail Supervisor leading 3–5 associates on sales floor supervision, inventory control, and visual merchandising in a fast-paced retail setting. Drives store performance by coaching associates, monitoring 2–4 stock deliveries per week and sales data, resolving 1–3 customer complaints per day, and protecting stock from loss. Supports daily operations through team training and steady execution of sales targets.
Overview
8
8
Certifications
20
20
years of professional experience
Work History
COMMI 1 / KITCHEN TRAINOR (The Pizza Company)
WAREHOUSE ENCODER / RELEASING (Bench Clothing Philippines)
WAITER (Country Waffles Restaurant)
CUSTOMER SERVICE REPRESENTATIVE/ WAITER (Shakey's Restaurant)
WAITER (Hard Rock Cafe)
BANQUET WAITER (New World Hotel)
Store retail Supervisor
GAP UAE (Al Tayer Group LLC)
01.2014 - 08.2026
- Ensure sales target are achieved by implementing innovative strategies to increase sales and improve operational efficiency. Analyze sales data.
- Trained and Managed 5 retail associates, stockman and VM's in a fast faced customer focused environment, bringing out their full potentials.
- Managed inventory control, monitor stock received and prevent stock loss
- Attend to complains immediately and resolve effectively.
Sales Associate Specialist
@HOME (Al Tayer Group LLC)
01.2009 - 01.2014
- Manage daily sales activity, promotes product and builds relationship with the customers to drive sales optimizing ROI, achieving sales quota and contributing to overall business goals. In in
- Maintain a thorough understanding of the promoted products
- Monitor brand visual merchandising consistency
- Monitor and follow Cash Control Operating Procedure
Customer Service Team Leader
COSI Restaurant (Al Tayer Group LLC)
01.2007 - 01.2009
- Responsible in meeting set company policies and operational standard, knowledge in products, Cashiering, Sales Reports
- Lead, mentor in resolving queries and concerns, store security, sanitation, hygiene and attain highest audit rating including Mystery Shoppers
- Ordering; Receiving, Encoding Stocks Transfer and Inventory
- Ensure smooth flow of the daily operation
Education
Bachelor of Science in Engineering - CIVIL ENGINEERING
01-1998
Skills
Sales management
Customer service
Sales floor supervision
Inventory control / loss prevention
Sales reporting
Visual merchandising
Staff training
Performance coaching
Customer complaint resolution
Operational efficiency
P&L management
Budget management
Merchandise planning
Assortment planning
Planogram development
Store opening procedures
Store closing procedures
Software
Inventory Management Tools (SIM)
Microstrategy/ PowerBI
Microsoft Teams (Scheduling and Workforce software
Amber Apps ( for CRM)
Certification
LEAD Training
Timeline
Store retail Supervisor - GAP UAE (Al Tayer Group LLC)
01.2014 - 08.2026
Sales Associate Specialist - @HOME (Al Tayer Group LLC)
01.2009 - 01.2014
Customer Service Team Leader - COSI Restaurant (Al Tayer Group LLC)
01.2007 - 01.2009
- BANQUET WAITER (New World Hotel)
- WAITER (Hard Rock Cafe)
- CUSTOMER SERVICE REPRESENTATIVE/ WAITER (Shakey's Restaurant)
- WAITER (Country Waffles Restaurant)
- WAREHOUSE ENCODER / RELEASING (Bench Clothing Philippines)
- COMMI 1 / KITCHEN TRAINOR (The Pizza Company)
CATANDUANES STATE UNIVERSITY - Bachelor of Science in Engineering, CIVIL ENGINEERING