Rodel Mago
Waiter
Minglanilla
Summary
Experienced with engaging customers and providing top-notch service in fast-paced environments. Utilizes exceptional communication and interpersonal skills to create positive experiences. Track record of teamwork and adaptability to meet needs of both customers and colleagues.
Professional hospitality specialist prepared for this role. Demonstrates strong team collaboration, adaptability to changing needs, and focus on achieving results. Skilled in customer service, communication, and problem-solving, ensuring smooth and efficient front-of-house operations. Reliable and flexible, consistently contributing to positive guest experience.
Overview
11
11
years of professional experience
Work History
FOH Staff Member
Osamor Food Corporation
10.2022 - 05.2026
- Handled high-pressure situations with poise, ensuring guests felt valued despite any challenges faced.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Trained new FOH staff members on company policies and procedures, fostering a team-oriented work environment.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Promoted specials or upsold items to increase average check amount.
Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Waiter
Hotel de Mercedes
11.2018 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waiter
Shaka hawaiian restaurant
03.2017 - 10.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Waiter
Pino filipino restaurant
06.2015 - 01.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Education
College level - Hotel restaurant management
Salazar colleges of science and institute of technology
01-2015
Skills
Table setting
Phone etiquette
Up-selling techniques
Greeting guests
Guest relations
Order taking
Reservation management
First aid training
Timeline
FOH Staff Member
Osamor Food Corporation
10.2022 - 05.2026
Waiter
Hotel de Mercedes
11.2018 - 03.2020
Waiter
Shaka hawaiian restaurant
03.2017 - 10.2018
Waiter
Pino filipino restaurant
06.2015 - 01.2017
College level - Hotel restaurant management
Salazar colleges of science and institute of technology