Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Sr Operations Manager
Alorica
5 2020 - Current
Continuously assessed emerging trends in operations management along with best practices in order to make informed recommendations for future enhancements.
Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Improved operational efficiency by streamlining processes and implementing innovative strategies.
Implemented data-driven decision making to inform business strategies and drive operational excellence.
Team Manager
IQOR
02.2017 - 03.2020
Team Manager
Sutherland Global Services
05.2014 - 01.2017
Team Manager
Transcom
09.2011 - 05.2014
Education
Bachelor of Science - Nursing
Colegio San Agustin
Bacolod City, Province Of Negros Occidental, Philippines