Office Suites (Microsoft Office)
Roda Borja
Supply Chain Specialist
Mabalacat,Pampanga
Summary
Customer-oriented, Detail-oriented and strategic planning supply chain specialist with almost 3 years of hands-on and educational experience in purchasing, data analysis, materials flow, documentation, process improvements and accounting. Pursuing a new professional challenge in a fast-paced environment.
Possess strong multi-tasking skills with ability to manage several assignments and schedules. Able to make decision in a fast-paced environment. Excellent oral and written communication skills. Understand the importance of providing excellent service to maintain customer satisfaction, create trust and generate return business. Tech savvy and efficient focused.
Overview
3
3
Languages
4
4
years of post-secondary education
6
6
years of professional experience
Work History
SUPPLY CHAIN SPECIALIST
Smartbuyglasses
Angeles City, Pampanga
04.2019 - Current
- Monitoring stock levels and tracking products through depots to make sure it will arrive at their destination.
- Collaborate with internal teams to improve outputs to meet demand and supply.
- Led supply chain improvement efforts through management of carrier relationships, custom activities and international security measures.
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Communicate with Customer Service Team in order to update status and provide resolution to Customer’s Concern.
- Handled purchasing, procurement, logistics management and other supply chain function to ensure on-time arrival of products.
- Checking daily and monthly invoices from supplier to ensure correct billing and settlements.
- Manage monthly chargeback and disputes.
- Update payments received, send payment request, payment update and process refunds.
- Supervised 5 staff members tasked with handling purchasing and customer service duties.
- Other task needed in order to give support to supply chain Team.
EMAIL SUPPORT REPRESENTATIVE
Taskus
Clark, Pampanga
11.2017 - 04.2019
- Resolves product or service problems by clarifying customer's complaint; determining cause of problem; selecting and explaining best solution to solve problem; expediting correction or adjustment; following up to ensure resolution.
- Develop strong customer relationships and will be responsible to resolve queries of customers through e-mail.
- Manage and take ownership of resolution process for all customer related issues.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved problems, improved operations and provided exceptional service.
- Retained existing clients and developed 50 new accounts by extending high quality and efficient support service
TELESALES REPRESENTATIVE
Air21
Clark, Pampanga
06.2017 - 11.2017
- Opened new accounts and documented personal, demographic and payment information in system.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided information about available products and services, membership details, and purchase advantages.
- Made average of 50 outbound and inbound calls per day
CUSTOMER SERVICE REPRESENTATIVE
Converge
Angeles , Pampanga
05.2015 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
- Resolves product or service problems by clarifying customer's complaint; determining cause of problem; selecting and explaining best solution to solve problem.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Education
Bachelor of Science - Information Technology
Mabalacat City College
Dolores, Mabalacat City, Pampanga 06.2011 - 04.2015
Skills
International purchasing
Websites
Software
Spreadsheets (Excel, Google sheets)
Photoshop, Illustrator
Atlassian Suite
Freshdesk
Salesforce
Canva
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
SUPPLY CHAIN SPECIALIST
Smartbuyglasses
04.2019 - Current
EMAIL SUPPORT REPRESENTATIVE
Taskus
11.2017 - 04.2019
TELESALES REPRESENTATIVE
Air21
06.2017 - 11.2017
CUSTOMER SERVICE REPRESENTATIVE
Converge
05.2015 - 06.2017
Bachelor of Science - Information Technology
Mabalacat City College
06.2011 - 04.2015
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