Rocio Avila Martinez
Laguna Hills
Summary
Seeking a Patient Service Representative, Scheduling, Registration Position
Overview
24
24
years of professional experience
1
1
Certification
Work History
Children's Social Worker ER Investigation
County of Los Angeles DCFS Children and Family Services
04.2024 - Current
- Investigate referrals alleging child abuse, neglect, and/or exploitation by observing the child's well-being and living environment (e.g., body appearance and hygiene, which may require checking a child for child abuse); interviewing clients privately in-person; interviewing various individuals. Warrants
Admitting /Insurance Verification/Registration/Scheduling
Long Beach Memorial Hospital/ Todd Cancer Institute Per Diem
07.2017 - 08.2018
- Scheduled Mammos Quick Registration checking in patients.
- Registering patients, running insurance eligibility/Financial clearing on accounts.
- Obtain Medical Consent Signatures, Collect Copayments Answering phones.
Registration/ Scheduling / Emergency /Admitting/Adults/Pediatric
St. Francis Medical Center Trauma II
08.2020 - 11.2015
- Admission/Registration, Insurance Verification, Authorizations/ Pre-Op Registration
- Arranged all transfers and bed assignments into hospital. Registration, Out patients, Labs, X-rays Echocardiogram & Authorizations
- Admission all Emergency room, Labor& delivery, Psychiatric & Transfers/Direct Admits
Clerical/Work Study/Adult Education
Mt San Antonio College
06.2014 - 08.2013
- Answered phones, checked students in and out of classes, filing
- Checked in and out textbooks to students
- Registered demographic information for new students
- Verified demographic and insurance information after patient's medically screened by a physician.
- Obtained all signatures admitted patients for maternity, newborns, direct admissions and transfers.
Patient Access Services Admitting/ER Admitting/Registration/Pediatrics/Pre admission
UCLA Medical Center Trauma Level I
07.2005 - 08.2001
- Admitted for entire hospital and Pre admit patients for all admissions, surgeries, direct admits
- Admitted emergency patients for a Trauma Level III Hospital Paramedic/Ambulance runs.
- Verified all Insurance Eligibility and Benefits and Collect Deductibles, Copayments and Self Pay
Admitting/ Emergency Room Representative /Scheduling/PBX Switchboard
Lakewood Regional Medical Center
07.2001 - 09.1997
- Registered all Emergency room patients and paramedic runs obtain demographic and insurance information after medically screened by a physician.
- Inpatient Admissions, Insurance Verification, Outpatient's registrations for entire hospital radiology, Pulmonary Function tests, Stress Tests/EKG'S/Echo's/Labs, Physical therapy. Hospital Censes/Discharges
Education
Bachelors - Sociology w/option of Social Work
Cal Poly Pomona
Pomona, CA05.2022
Associate degree - Social and Behavioral Sciences
Mt. San Antonio College
Walnut, CA06.2014
Skills
- Bilingual English/Spanish
- Insurance Verification
- Adult and Pediatric First Aid/CPR/AED with/Epi Red Cross
- Type 55 WPM
- Medical Terminology
- EPIC
- Micro Soft Word
- Outlook
- Excel
- Power Point
- Micro Soft Teams
- Scheduling
Certification
- Certificate-Adult First Aid/AED CPR, First Aid American Red Cross 2024-03-25- Valid for 2 years Certificate ID 01G8328
- Medical Assistant -Bryman College - Anaheim
Languages
Spanish
Professional Working
Timeline
Children's Social Worker ER Investigation
County of Los Angeles DCFS Children and Family Services
04.2024 - Current
Registration/ Scheduling / Emergency /Admitting/Adults/Pediatric
St. Francis Medical Center Trauma II
08.2020 - 11.2015
Admitting /Insurance Verification/Registration/Scheduling
Long Beach Memorial Hospital/ Todd Cancer Institute Per Diem
07.2017 - 08.2018
Clerical/Work Study/Adult Education
Mt San Antonio College
06.2014 - 08.2013
Patient Access Services Admitting/ER Admitting/Registration/Pediatrics/Pre admission
UCLA Medical Center Trauma Level I
07.2005 - 08.2001
Admitting/ Emergency Room Representative /Scheduling/PBX Switchboard
Lakewood Regional Medical Center
07.2001 - 09.1997
Associate degree - Social and Behavioral Sciences
Mt. San Antonio College
Bachelors - Sociology w/option of Social Work
Cal Poly Pomona
Internship
- South Coast Family Medical Center Urgent Care
- Dr. Michael Kent- Laguna Niguel, CA
- 1995-1997
- Medical Assistant Front & Back Office (Internship)
- Front Desk Check in, Registered New Patients, call in prescriptions, request medical records, receive labs results, collect copays, workers comp. Call and verify medical insurance.
- Back office taking patients back to a room, documenting Chief complaint, Medications, Medical history Vitals, blood pressure, temperature, height & weight. Venipuncture, TB Test, EKG, and Injections & U/A dip, Autoclave Sterilization medical instruments. Set up room for Doctor's procedures and minor stitching.