Rochelleine Besande
Davao City
Summary
Works with integrity and passionate about delivering outstanding and quality service. Offering 6 years of experience in industry with history of recognition for performance.
Overview
8
8
years of professional experience
Work History
Content Moderator
Concentrix
07.2021 - Current
- Collated consumer data for product preference analysis and campaign optimization.
- Secures that machines comprehend and interpret various forms of data such as text, videos and images.
- Ensures data collected are precise, accurate, and categorized.
- Provide feedback for improvement to existing tools.
Customer Service Representative
Siblings Solutions
01.2020 - 06.2021
- Maximized customer satisfaction by resolving service issues promptly.
- Assist customers orders placed, via email, online and by telephone.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
VXI
08.2019 - 10.2019
- Assisted customers with important purchasing choices, identifying needs, and employing product expertise to make appropriate suggestions.
- Handled confidential and sensitive data with discretion, reducing the risk of fraud and theft.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Alorica
10.2016 - 06.2019
- Provide solutions that fit those individualized situations to customers and clients about our services.
- Assist clients in uploading documents making sure their profiles are updated.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Hotel And Restaurant Services -
Gabriel Taborin College of Davao
Davao City, Province Of Davao Del Sur, Philippines2015
Skills
- Attention to Detail
- Flexible and Adaptable
- Active Listening
- Compliance
- Strong Understanding
Character Reference
Loren Trisha Uy (Colleague)
+639632122167
Lady Lalaine Corsiga (Colleague)
+639665441341
Timeline
Content Moderator
Concentrix
07.2021 - Current
Customer Service Representative
Siblings Solutions
01.2020 - 06.2021
Customer Service Representative
VXI
08.2019 - 10.2019
Customer Service Representative
Alorica
10.2016 - 06.2019
Hotel And Restaurant Services -
Gabriel Taborin College of Davao
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