Microsoft office
Rochelle G. Serios
Cashier/Admin
Mandaluyong City,Philippines
Summary
Objectives: College graduate with high personality, travel planning, and some accounting skills. Seeking a position as an administrative assistant to the better company to leverage organizational and research skills to support internal and external communication.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
2
2
Languages
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Trainee
ASC School and ITCHI School
Mandaluyong City, Philippines
- (Certificate Holder) Food and Beverage NC ll, Assessment Pasig City Housekeeping NC II Housekeeping NC III Itchi School Assessment Itchi School Assessment Mandaluyong City Mandaluyong City.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
- Attended training courses to build understanding of processes, techniques and industry.
COVID-19 Contact Tracer
City Hall of Mandaluyong Cesu Department
Mandaluyong City, Philippines
05.2021 - 09.2021
- As being contact tracer we are responsible for reaching out to people (contacts) who have been exposed to COVID-19 and providing health education and guidance to interrupt ongoing disease transmission.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Support Department, Cashier/Admin/Telephone Operator
Vikings Luxury Buffet Restaurant
Mandaluyong City, Philippines
04.2019 - 09.2021
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Used POS system to enter orders, process payments and issue receipts.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Devised and implemented improvements to reporting procedures.
- Entered and maintained departmental records in company database.
F&B Attendant/Cashier
Holiday Inn and Suite Hotel Makati
Mandaluyong City, Philippines
02.2018 - 03.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Dining Staff/Barista
Tokyo Bubble Tea Japanese Fusion Restaurant
Mandaluyong City, Philippines
08.2017 - 01.2018
- Award of Excellence “Perfect Attendance” As a Dining staff, take food and beverage orders from customers.
- Relay food orders to the kitchen staff.
- Prepare drinks and food garnishes.
- Carry trays of foods or drinks from the kitchen to the dining tables.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prioritized drink requests while managing interruptions.
- Set and achieved goals for professional development and advancement.
- Educated coworkers and customers about new products.
Receptionist cum cashier
KKK Pinoy Food Revolution Restaurant
Mandaluyong City, Philippines
05.2016 - 07.2017
- Award of Excellence “Spontaneity and Sportive Attitude” As a Restaurant Receptionist is the first person customers often meet when they walk into restaurant.
- I always do greet customers in a courteous and professional manner, welcomes them to the restaurant, and attends to their inquiries before handling them to a waiter who will take their orders.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Asian Summit Foundation College
Pasig City 06.2012 - 04.2016
High School Diploma -
Mataas Na Paaralang Neptali A Gonzales
Mandaluyong City 06.2007 - 03.2011
Skills
Documentation and reporting
Multitasking abilities
Organization and Time management
Proficient in [POS]
Operations support
Responsible
Customer service
Critical thinking
Fast learner
Additional Information
- Mari Grace Olarte Finance Manager Vikings Luxury Buffet Restaurant 09155094628.
- Mark Luigi Jardiel F&B Supervisor Holiday Inn Suites Hotel 09054403963.
- Ramoncito Ocampo F&B Supervisor Holiday Inn Suites Hotel 09184629247.
- Michelle Santos OIC KKK Pinoy Restaurant 09151317433.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 54 staff members.
- Achieved excellent by completing task with accuracy and efficiency.
Software
Excel
Timeline
COVID-19 Contact Tracer
City Hall of Mandaluyong Cesu Department
05.2021 - 09.2021
Support Department, Cashier/Admin/Telephone Operator
Vikings Luxury Buffet Restaurant
04.2019 - 09.2021
F&B Attendant/Cashier
Holiday Inn and Suite Hotel Makati
02.2018 - 03.2019
Dining Staff/Barista
Tokyo Bubble Tea Japanese Fusion Restaurant
08.2017 - 01.2018
Receptionist cum cashier
KKK Pinoy Food Revolution Restaurant
05.2016 - 07.2017
Bachelor of Science - Hotel, Motel, And Restaurant Management
Asian Summit Foundation College
06.2012 - 04.2016
High School Diploma -
Mataas Na Paaralang Neptali A Gonzales
06.2007 - 03.2011
Trainee
ASC School and ITCHI School